IT Support Technician

Bradken; Chilca; Presencial; PEN 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Safety-first culture

Competitive pay and benefits

Flexible work options

Learning and development opportunities

Employee Assistance Program

Descripción de la vacante

Bradken seeks an IT Support Analyst to provide hands-on support across Bradken's IT systems and business applications. You will help users resolve issues, maintain productivity and ensure services are delivered effectively.

The role involves engaging with IT specialists, analysts and users to grow technical capability while handling enterprise applications and testing activities. Applicants must communicate in English and Spanish; this bilingual requirement is essential as the role supports

Formación

• Tertiary degree in Computer Science, Information Systems, Information Technology or a related discipline.
• Experience supporting business applications, IT systems or end users in a professional workplace.
• Experience investigating and resolving technical issues using structured troubleshooting.
• Understanding of incident management, service requests and user support processes.
• Exposure to testing, QA activities or system change support.

Responsabilidades

• Investigate, triage and resolve issues across business applications and IT systems, recording and communicating incidents and requests.
• Support end users as a key contact for application support and day-to-day service requests.
• Manage routine system administration activities including access management and license allocation.
• Participate in testing, peer reviews and quality assurance activities for system changes.
• Maintain accurate system documentation and knowledge materials to improve delivery.

Conocimientos

End-user support

Troubleshooting

Incident management

Documentation

Bilingual Spanish/English

Educación

Tertiary degree in CS/IT/IS

Herramientas

Service desk software

Descripción del empleo

Bradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach creates opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.

About The Role

Reliable technology and business systems are essential to keeping operations running smoothly. In this role, you will provide hands‑on support across Bradken's IT systems and business applications, helping users resolve issues, maintain productivity and ensure technology services are delivered effectively.

Working closely with IT specialists, systems analysts and business users, you'll build your technical capability while gaining exposure to enterprise applications, testing activities, system changes and IT service delivery. Your contribution will help ensure users receive timely support and Bradken's systems continue to operate reliably.

Please note: This is a fully bilingual role (English and Spanish) supporting both local and global stakeholders.

Applications must be submitted in English, and candidates will be assessed on their ability to communicate effectively in both Spanish and English throughout the selection process.

In This Role, You Will

• Investigate, triage and resolve issues across business applications and IT systems, ensuring incidents and service requests are recorded, managed and communicated effectively.
• Support end users by acting as a key point of contact for application support, technical assistance and day‑to‑day service requests.
• Manage routine system administration activities including access management, configuration requests and software licence allocation in line with established processes.
• Participate in testing, peer reviews and quality assurance activities to support system changes and continuous improvement initiatives.
• Maintain accurate system documentation, support records and knowledge materials to improve service delivery and user support.
• Proactively identify potential issues, collaborate with technical specialists and contribute to the successful delivery of IT projects and operational improvements.

What You’ll Bring

• Tertiary qualification in Computer Science, Information Systems, Information Technology or a related discipline.
• Experience supporting business applications, IT systems, service desk environments or end users in a professional workplace.
• Experience investigating and resolving technical issues using a structured troubleshooting approach.
• Understanding of incident management, service requests and user support processes.
• Exposure to application testing, quality assurance activities or system change support.
• Experience maintaining support documentation, system records or knowledge articles.
• Ability to effectively prioritise work, manage competing requests and follow issues through to resolution.
• Professional working proficiency in both Spanish and English, with the ability to provide support to users in both languages.

Please note: This role is based in Chilca, Peru. We are seeking applicants who are currently based in the area or willing to commute daily. Fluency in both Spanish and English is essential for success in this role.

Applicants must have the legal right to work in the country where this role is based. Bradken is unable to provide visa or work permit sponsorship for this role.

At Bradken, you’ll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and more sustainable resource operations.

You’ll join a team that values different perspectives, shares expertise and has the courage to challenge how things are done. We support your growth through hands‑on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.

We Offer

• A safety-first culture
• Competitive pay and benefits
• Flexible work options
• Learning and development opportunities
• An Employee Assistance Program for you and your family

Our hiring process

As part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or an alternative format at any stage, please let us know.

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.

We respectfully request no recruitment agency approaches.

Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.