Infrastructure Operations Engineer

Jobgether; Osterreich; Remote; PEN 229,000 - 344,000; Full time

Benefits offered by this job

Fully remote working environment

Flexible working hours

24 paid vacation days

10 national holidays

Unlimited sick leave

Private medical insurance

Job summary

Jobgether is seeking an Infrastructure Operations Engineer to maintain Linux-based infrastructure across cloud environments in a remote-first, international setting. You will troubleshoot incidents, implement changes, and contribute to automation while ensuring high service availability.

You will work with bare-metal, private cloud, and public cloud, manage access, runbooks, and documentation, and collaborate with distributed colleagues to improve reliability and security.

Qualifications

• Hands-on experience troubleshooting Linux systems in a production-like environment.
• Good working knowledge of networking fundamentals (TCP/IP, DNS, HTTP, TLS).
• Experience with at least one virtualization platform or cloud environment.
• Ability to independently manage incidents, gather evidence, prioritize tasks, and communicate progress.
• Experience implementing standard production changes with rollback planning.
• Ability to modify existing automation scripts using Bash or Python.
• Familiarity with AI-assisted troubleshooting and validation of outputs.
• Strong written and spoken English for asynchronous collaboration.
• Analytical and proactive problem-solving abilities.
• Ownership and accountability in infrastructure requests.
• Collaborative to work with distributed teams.

Responsibilities

• Manage onboarding, offboarding, and access requests with least-privilege controls.
• Take ownership of Linux and infrastructure requests from triage to resolution.
• Provision hosts across bare-metal, private, and public clouds following procedures.
• Troubleshoot DNS issues and perform DNS/domain changes.
• Implement firewall and OS changes with rollback and verification.
• Monitor performance, investigate alerts, and respond to incidents.
• Keep stakeholders informed with updates until recovery is confirmed.
• Improve alert routing, escalation, and ownership paths.
• Manage Jira requests per priorities and response times.
• Deploy standard infrastructure services per runbooks and specs.
• Maintain clear operational documentation for coverage.
• Identify small-scale automation opportunities across onboarding and access management.
• Collaborate with remote teams to maintain reliability and security.

Skills

Linux troubleshooting

Networking basics

Incident management

Scripting Bash

Python scripting

Automation mindset

English communication

Ownership mindset

Tools

OpenNebula

KVM

Terraform

GitLab CI

Jenkins

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in Austria.

As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production environments. You will ensure the smooth operation of critical systems, internal services, and network infrastructure while providing effective technical support to distributed teams. Working across bare-metal servers, private cloud, and public cloud platforms, you will troubleshoot incidents, manage infrastructure changes, and optimize day-to-day operations. You will also contribute to automation initiatives, strengthen operational documentation, and improve recurring processes. Collaborating with remote colleagues, you will take ownership of technical requests from initial investigation through verified resolution. This is an excellent opportunity to develop your expertise in Linux infrastructure within a remote-first, international, and technology-driven environment.

Accountabilities

• Manage employee onboarding, offboarding, and access-management requests in accordance with established security procedures, ensuring appropriate approvals, least-privilege access, and verification of completed actions.

• Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.

• Perform standard host provisioning and production-server changes across bare-metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non-standard requirements.

• Troubleshoot DNS-related issues and execute authorized DNS and domain-management changes in accordance with established operational guidelines.

• Implement approved firewall and operating-system changes, ensuring appropriate rollback procedures and post-change verification.

• Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.

• Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.

• Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.

• Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow-up.

• Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.

• Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.

• Identify opportunities to improve operational efficiency through small-scale automation, particularly across onboarding, offboarding, access management, and access-review processes.

• Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements

• Hands‑on experience troubleshooting Linux systems in a professional or production‑like environment, with preference for Red Hug Enterprise Linux (RHEL) family distributions.

• Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating‑system, network, and application‑level issues.

• Practical experience with at least one virtualization platform or cloud environment.

• Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.

• Experience implementing standard production changes safely, including rollback planning and post‑implementation verification.

• Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.

• Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.

• Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote‑working environment.

• Excellent analytical and problem‑solving abilities, combined with a proactive approach to identifying and resolving technical issues.

• Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.

• Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice-to-have

• Experience with OpenNebula, KVM, or other private‑cloud and virtualization technologies.

• Familiarity with Ansible or other configuration‑management tools.

• Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.

• Familiarity with Git and version-control workflows.

• Experience administering identity and access-management platforms such as FreeIPA, LDAP, or Google Workspace.

Benefits

• Fully remote working environment, with the flexibility to work from anywhere worldwide.

• Flexible working hours, allowing you to organize your schedule around your personal and professional commitments.

• 24 paid vacation days annually.

• 10 additional national holidays.

• Unlimited sick leave.

• Financial compensation toward private medical insurance.

• Reimbursement for co‑working spaces and gym or sports activities.

• Dedicated professional development and education budget.

• Opportunities to work on interesting, challenging, and technically diverse infrastructure projects.

• Strong focus on continuous learning, career development, and technical growth.

• Opportunity to receive a reward for innovative ideas that have the potential to be patented.

• Collaborative, remote‑first working culture that encourages ownership, knowledge sharing, and mutual support.