Helpdesk Analyst - Personal Banking

CGI; Ortigas; Presencial; PEN 40,000 - 48,000; Jornada completa

Descripción de la vacante

A leading IT and business consulting firm seeks a Helpdesk Analyst in Peru to deliver exceptional customer service in personal banking. This role involves supporting clients through various channels, handling inquiries, and resolving issues with professionalism. The ideal candidate must have at least a high school diploma, strong communication skills, and attention to detail. This position offers opportunities for career growth in a collaborative and respectful environment.

Servicios

Career development opportunities

Teamwork and respect culture

Formación

• At least HS Graduate.
• Experience in customer service with BPO is an advantage.
• Proficient in written and verbal communication in English.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.

Responsabilidades

• Deliver outstanding customer service to clients.
• Handle customer inquiries and requests via phone, email, or in-person.
• Resolve issues using problem-solving and technical reasoning.
• Maintain a high level of knowledge of banking products.
• Support additional tasks assigned to achieve business objectives.

Conocimientos

Customer service

Attention to detail

Problem-solving skills

Interpersonal skills

Educación

High School Graduate

Herramientas

Computer skills

Descripción del empleo

Position Description

The Helpdesk Analyst - Personal Banking delivers exceptional service to customers by understanding their financial needs and providing guidance on products and solutions that are in their best interest. This role supports clients through multiple channels and collaborates with internal partners to ensure a seamless and positive banking experience.

Your future duties and responsibilities

• Deliver outstanding customer service to clients, identifying needs and providing accurate information and guidance on banking products and services.
• Handle customer inquiries and requests via phone, email, or in-person with professionalism, accuracy, and efficiency.
• Resolve issues using problem-solving, technical reasoning, and sound judgment to ensure customer satisfaction.
• Maintain a high level of knowledge of banking products, policies, procedures, and operational systems.
• Produce quality work with timely and accurate turnaround.
• Follow established procedures and escalates complex issues appropriately.
• Support additional tasks as assigned to achieve branch and business objectives.

Required Qualifications To Be Successful In This Role

• At least HS Graduate
• Experience in customer service with BPO is an advantage
• Career shifters with CSR experience are all welcome to apply.
• Proficient in written and verbal communication in the English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.