Energetic Front-of-House Host for Live Arts & Events

Collage; Casual; On-site; PEN 46,258 - 65,883; Part time

Job summary

A cultural venue management organization seeks a Front of House Host Attendant in Peru, Amazonas. This role involves providing customer service during performances, assisting patrons with seating and inquiries, and supporting concession operations. Ideal candidates are energetic, possess strong interpersonal skills, and can work under pressure. Shift work, including evenings and weekends, is required. Join a committed team that values diversity and inclusion.

Qualifications

• Ability to remain calm and courteous under pressure.
• Strong interpersonal and problem-solving skills.
• Engaging personality suitable for patron interaction.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Assist patrons with seating and inquiries at events.
• Support concession staff with food and beverage sales.
• Handle cash transactions and ensure courteous service.
• Respond to emergencies and maintain a safe environment.
• Perform various duties as assigned for venue operations.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Ability to multitask

Outgoing personality

Tools

Point of Sale (POS) system

Job description

Front of House Casual Winnipeg, MB Starting at $16.40 CAD per hour

The Manitoba Centennial Centre for Arts & Culture (MBCC), Manitoba’s second Crown Corporation, plays a vital role in supporting arts and culture across Winnipeg and the province. MBCC achieves this by providing facilities and facility management for several prominent venues, including the Manitoba Museum and Planetarium & Science Gallery, the Centennial Concert Hall, the Royal Manitoba Theatre Centre, the Tom Hendry (Warehouse) Theatre, Artspace, the Manitoba Production Centre, and four parking facilities.

MBCC directly manages both the Centennial Concert Hall, home to its resident companies the Winnipeg Symphony Orchestra, Manitoba Opera, and Royal Winnipeg Ballet, and the Manitoba Production Centre, a purpose-built studio supporting Manitoba’s growing film and television industry. The Centennial Concert Hall also hosts a wide variety of events, including performances by local talent, international artists, dance companies, and touring Broadway productions.

POSITION SUMMARY

Reporting to the Manager, House Services, the Host plays a vital role in providing front-line customer service to patrons during performances at the Centennial Concert Hall. This position ensures patrons have a safe, comfortable, and enjoyable entertainment experience by assisting with seating, concessions, and general inquiries. The role requires regular public interaction, sound judgment, professionalism, and the ability to respond appropriately to patron, staff, and operational needs in a fast-paced event environment.

What You’ll Do

Customer Assistance and Venue Support

• Assist patrons in finding their seats, including accommodating late seating requests.
• Provide accurate information about the venue and answer common patron inquiries.
• Communicate professionally with patrons, staff, supervisors, and other team members while performing front-of-house duties.
• Use sound judgment when responding to patron inquiries, seating issues, service concerns, or other front-of-house situations
• Distribute programs and insert additional materials as required.
• Check admission tickets and coats, ensuring efficient and friendly service.
• Direct patrons to the appropriate locations within the venue.

Concession Support

• Assist concession staff with the sale of food and beverages during intermissions.
• Handle cash transactions and operate concession equipment.
• Ensure timely and courteous service to enhance the patron experience.

Emergency Response and Safety

• Contact the Supervisor, Manager of House Services, or paramedics in the event of a medical emergency.
• Maintain a calm and professional demeanor when addressing stressful or urgent situations.
• Follow established procedures and direction from supervisors when responding to urgent, stressful, or unexpected situations.

Other Duties

• Perform additional tasks as assigned to support the overall operation of the Front of House.

SOFTWARE AND SPECIALIZED EQUIPMENT

• Hardware: Ticket scanners, service equipment, Point of Sale (POS) system.

OTHER INFORMATION

Qualifications

• Ability to remain calm and courteous under pressure.
• Previous customer service experience, with strong interpersonal skills and problem-solving skills.
• High energy level and an outgoing personality, suitable for engaging with patrons.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to follow verbal and written instructions and seek clarification when needed.
• Ability to work effectively as part of a team in a public-facing environment.

Working Conditions

• Shift work, including evenings and weekends, required.
• Dynamic, fast-paced environment with frequent interactions with staff, clients, and patrons.
• Requires sustained interaction with patrons and co-workers during live events, including periods of high volume, time sensitivity, and changing operational needs.

MBCC is committed to an inclusive, equitable, and accessible workplace where every employee feels valued and respected. We welcome applications from all qualified candidates, including women, Indigenous peoples, racialized persons, persons with disabilities, and members of the LGBTQ+ community. If you require accommodation during the hiring process, please let us know.