Customer Support Advisor - Chat & Calls

Concentrix; Lima Metropolitana; Presencial; PEN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A global customer service company in Lima is seeking a Customer Service Advisor I. The role involves providing support through inbound and outbound calls, ensuring satisfaction through effective communication. Ideal candidates will possess a high school diploma and have a strong customer service orientation. This position requires multitasking abilities and a friendly demeanor in interactions with clients.

Formación

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Ability to effectively communicate, both written and verbally.

Responsabilidades

• Ensure service delivered meets contractual Key Performance Indicators.
• Clarify customer requirements and provide resolution.
• Prepare complete and accurate work including appropriately notating accounts.

Conocimientos

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking ability

Educación

High school diploma

Descripción del empleo

A global customer service company in Lima is seeking a Customer Service Advisor I. The role involves providing support through inbound and outbound calls, ensuring satisfaction through effective communication. Ideal candidates will possess a high school diploma and have a strong customer service orientation. This position requires multitasking abilities and a friendly demeanor in interactions with clients.