CoPilot Studio Agentic Developer

Infosys; Lima Metropolitana; Presencial; PEN 90.000 - 130.000; Jornada completa

Descripción de la vacante

Infosys is a global leader in digital services and consulting, seeking an experienced Copilot Studio Agentic Developer for Level 3 support. The role focuses on handling advanced incidents, service requests, and escalations related to Copilot Studio-based agentic solutions.

The candidate will serve as the final escalation point, perform root cause analysis, and implement permanent fixes to ensure optimal performance and reliability across Microsoft Copilot Studio deployments.

Formación

• Experience developing, configuring, and supporting Copilot Studio solutions.
• Experience with Power Platform (cloud flows, connectors, expressions, and troubleshooting).
• Experience providing L3 / Advanced Application Support, including incident management and root cause analysis.
• Knowledge of Power Platform Administration, deployments, environment management, and ALM processes.
• Experience troubleshooting integrations, APIs, custom connectors, SharePoint Online, and authentication issues.
• Understanding of Microsoft Entra ID (Azure AD), MFA, RBAC, and support group management.

Responsabilidades

• Handle advanced incidents, service requests, and escalations related to Copilot Studio-based agentic solutions.
• Perform root cause analysis, implement permanent fixes, and continuously enhance agentic solutions for reliability.

Conocimientos

Copilot Studio experience

Power Platform

L3 Support

Administration & ALM

Integrations & APIs

Entra ID & MFA

Descripción del empleo

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

We are seeking an experienced CoPilot Studio Agentic Developer to join our team as a Level 3 (L3) Support Resource, responsible for handling advanced incidents, service requests, and escalations related to Microsoft Copilot Studio-based agentic solutions. The candidate will serve as the final escalation point for complex technical issues, perform root cause analysis, implement permanent fixes, and continuously enhance agentic solutions to ensure optimal performance and reliability.

Required Skills & Qualifications

1. 1.Experience developing, configuring, and supporting Microsoft Copilot Studio (formerly Power Virtual Agents) solutions.
2. 2.Experience with Power Platform (Cloud Flows, connectors, expressions, connection references, and troubleshooting).
3. 3.Experience providing L3 / Advanced Application Support, including incident management, root cause analysis, service requests, and production support escalations.
4. 4.Knowledge of Power Platform Administration, solution deployments, environment management, and ALM processes.
5. 5.Experience troubleshooting integrations, APIs, custom connectors, SharePoint Online, Microsoft 365 services, and authentication issues.
6. 6.Understanding of Microsoft Entra ID (Azure AD), MFA, role-based access control, and support group management.
7. 7.Strong troubleshooting, analytical, and communication skills with experience creating runbooks, SOPs, and knowledge articles.

Preferred Skills (Added Advantage)

1. 1.Experience with Microsoft Power Apps (Canvas Apps and/or Model-Driven Apps).
2. 2.Knowledge of Azure AI Services, Azure OpenAI, AI Builder, and Generative AI solutions.
3. 3.Experience supporting Copilot Studio Agents, Agentic AI solutions, and enterprise AI applications.
4. 4.Experience with Dataverse, Custom Connectors, Microsoft Graph APIs, and ServiceNow integrations.
5. 5.Familiarity with ITIL processes, Problem Management, and Knowledge Management.
6. 6.Microsoft certifications such as PL-200, PL-400, PL-600, AI-103, or Copilot Studio Applied Skills certifications.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.