Casino Supervisor

Royal Caribbean Group; Lima Metropolitana; On-site; PEN 69,000 - 115,000; Full time

Job summary

Royal Caribbean Group seeks an experienced Casino Dealer Supervisor to oversee Blackjack, American Roulette, Caribbean Stud Poker, and Dice on board. You will supervise an international team of dealers, ensure payout accuracy, and enforce gaming rules and guest service standards.

The role requires a minimum of three years dealer experience, shipboard preference, and the ability to manage staff, observe compliance, and work extended hours on a vessel at sea.

Qualifications

• Three (3) years dealer experience at Blackjack, American Roulette, Caribbean Stud Poker, Dice or related table games (shipboard experience preferred).
• Ability to perform mental arithmetic calculations quickly involving monetary units and odds/percentages.
• Ability to make sound-judgment decisions regarding gaming rules and regulations.
• Ability to observe payout accuracy and dealer conduct.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to provide guest service with discretion to satisfy guests per Celebrity Connections standards.
• Knowledge of HR practices to supervise an international team of dealers effectively.
• Ability to learn casino financial aspects including headcount management and cost control.
• Ability to stand and walk for extended periods.
• Proficiency with Excel and Word.

Responsibilities

• Supervise casino table game activities (e.g., Blackjack, Roulette, Caribbean Stud Poker, Dice).
• Monitor payout accuracy and dealer behavior for compliance.
• Motivate, develop and manage an international dealer team.
• Apply disciplinary actions when needed and coach staff to improve performance.
• Ensure guest service standards are met and guest satisfaction is prioritized.

Skills

Mental arithmetic

Customer service

Decision making

Observation skills

Team supervision

Computer skills (MS Office)

Education

Gaming board dealer school

High school diploma or GED

University degree preferred

Tools

Excel

Word

Job description

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.