Bilingual Medical Scheduling & Patient Support Specialist

GoLean Health; Trujillo; Presencial; PEN 25.000 - 35.000; A tiempo parcial

Descripción de la vacante

Go Lean Health is seeking a highly organized, bilingual Medical Scheduling & Patient Support Specialist to assist its clinics remotely with appointment scheduling and patient communication. The role handles a high daily call volume and requires meticulous documentation and cross-system data entry.

The ideal candidate will manage 70–90 calls per day, support language interpretation when needed, and use RingCentral and eClinicalWorks to coordinate schedules and communications while delivering a

Formación

• Experience in medical administration or patient scheduling preferred.
• Comfortable handling 70–90 calls per day in a fast-paced environment.
• Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.
• Strong verbal and written English communication with professional patient-centric approach.
• Attention to detail and ability to manage multiple tasks.

Responsabilidades

• Appointment scheduling: handle 70–90 inbound/outbound calls daily and manage provider schedules in RingCentral and eCW.
• Fax management: send/receive faxes and route documents to correct patient record.
• Language interpretation support: provide occasional interpretation as needed.
• Outbound calling: send appointment reminders and follow-ups; document outcomes in patient records.
• Patient text messaging: send confirmations/reminders and capture responses in systems.
• Billing and payment reminder support: inform patients of balances and direct to billing resources.

Conocimientos

High-volume calls

RingCentral

eClinicalWorks

English communication

Organization

Bilingual

Herramientas

RingCentral

eClinicalWorks (eCW)

Descripción del empleo

Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour

About The Role

This Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas.

This role is heavily focused on appointment scheduling and patient communication, with a high daily call volume of approximately 70 to 90 calls per day. The ideal candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation.

Key Responsibilities

1. Appointment Scheduling

• Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
• Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
• Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.

2. Fax Management

• Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
• Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
• Accurately log, upload, and organize faxed documentation within the clinic's systems.

3. Language Interpretation Support

• Provide occasional language interpretation assistance between patients and clinic staff when needed.
• Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
• Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.

4. Outbound Calling

• Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
• Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary.
• Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record.

5. Patient Text Messaging

• Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging.
• Monitor and collect patient responses and elevate questions or concerns to the appropriate clinic team member when needed.
• Document relevant text conversations and patient responses in RingCentral and eCW to maintain continuity of care.

6. Billing and Payment Reminder Support

• Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed by the clinic.
• Provide basic payment-related information and direct patients to the appropriate billing resource when additional assistance is required.

Qualifications

• Previous experience in medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role is strongly preferred.
• Comfortable handling a high-volume call environment, including approximately 70 to 90 calls per day.
• Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.
• Strong verbal and written English communication skills with a professional and patient-friendly approach.
• Strong attention to detail, organization, documentation, and ability to manage multiple tasks throughout the workday.
• Experience supporting a gastroenterology or specialty medical practice is an advantage.
• Ability to communicate in an additional language and provide interpretation support is an advantage.

Ideal Candidate

The ideal candidate is confident speaking with patients throughout the day, comfortable managing a high volume of appointments and communications, and able to stay organized while supporting two clinic locations. You should be dependable, detail-oriented, professional, and capable of providing a positive patient experience while maintaining accurate documentation.