Atención al Cliente ES

Concentrix; Lima Metropolitana; Presencial; PEN 10,000 - 35,000; Jornada completa

Descripción de la vacante

Una empresa de servicios al cliente busca un asesor de atención al cliente en Lima. El candidato ideal debe tener un diploma de secundaria y preferencias en atención al cliente y habilidades comunicativas. Las responsabilidades incluyen asegurar el cumplimiento de los KPIs y escuchar las necesidades del cliente. Se ofrece un entorno de trabajo dinámico y se requiere disposición para trabajar en turnos.

Formación

• Se prefiere experiencia relevante de tres a seis meses.
• Capacidad de rotar turnos según sea necesario.
• Tolerancia al trabajo repetitivo en un entorno de alta producción.

Responsabilidades

• Asegurar que el servicio entregado cumpla con los KPIs contratados.
• Escuchar las necesidades y preocupaciones del cliente.
• Realizar un seguimiento y documentación de la información en la base de datos de seguimiento de llamadas.

Conocimientos

Orientación al cliente

Habilidades de comunicación

Habilidades informáticas

Trabajo en equipo

Atención al detalle

Educación

Diploma de secundaria

Descripción del empleo

Job Title: Atención al Cliente ES

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: PER Lima - Marcos Farfan 3346, Independencia

Language Requirements: Spanish (Required)

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