Account & Delivery Manager

Ekumen; Perú; Remote; PEN 289,000 - 408,000; Full time

Job summary

Ekumen seeks an Account & Delivery Manager based in Latin America to own the operational health and growth of US client engagements. You’ll bridge robotics engineers and client technical leadership, ensuring delivery is flawless, risks are caught early, and accounts grow organically through trust rather than hard selling.

You’ll work with US startups and enterprise robotics companies across ROS/ROS 2, C++, embedded systems, SLAM, computer vision, simulation, and hardware testing.

Qualifications

• 4+ years in a dual Account Management / Delivery Management role in staff augmentation, technical consulting, or B2B tech services.
• Engineering background (Computer Science, Software, Mechatronics, Embedded Systems, or related).
• Ability to talk credibly with technical executives and talk about project roadmaps.

Responsibilities

• Own the P&L and growth strategy for your US accounts, including SOW extensions, amendments, and rate adjustments.
• Spot expansion opportunities and propose additional engineering capacity where it genuinely helps the client.
• Run QBRs, executive syncs, and roadmap alignment sessions with client leadership.
• Monitor delivery, communication, and team integration, and resolve friction early to protect client trust.
• Partner with Talent Acquisition and Technical Leads to turn client roadmaps into candidate profiles and onboard new engineers.

Skills

Account management

Delivery management

Business development

Customer success

Education

Engineering degree

Job description

#poweringyouringenuity

Our mission is to bridge top-level technology companies with engineering talent from across the globe. With presence in LATAM, USA and Europe, we empower companies by providing remote engineering teams of all levels tailored to the needs of each project.

Our teams are passionate about technology and thrive on challenges. We value technical expertise and a willingness to learn new things. Each development is tailored to the needs of each project, so being passionate about learning and using new languages, tools, and frameworks is part of our DNA. Our software engineering teams focus on best coding practices to ensure readability, reusability, and scalability of our systems' designs and developments.

We’re looking for an Account & Delivery Manager based in Latin America to own the operational health and commercial growth of our US client engagements.

This is a pivotal, newly dedicated role. You’ll be the bridge between our robotics engineers and our clients’ technical leadership (CTOs, VPs of Engineering, Product Directors). You’ll keep delivery flawless, catch risks early, and grow accounts organically through trust and a real understanding of each client’s roadmap, not hard selling.

You’ll work with fast-growing US startups and enterprise robotics companies across ROS/ROS 2, C++, embedded systems, SLAM, computer vision, simulation, and hardware testing.

What You’ll Do

• Own the P&L and growth strategy for your US accounts, including SOW extensions, amendments, and rate adjustments.
• Spot expansion opportunities and propose additional engineering capacity where it genuinely helps the client.
• Run QBRs, executive syncs, and roadmap alignment sessions with client leadership.
• Monitor delivery, communication, and team integration, and resolve friction early to protect client trust and engineer retention.
• Partner with Talent Acquisition and Technical Leads to turn client roadmaps into candidate profiles and to onboard new engineers.

What We’re Looking For

• 4+ years in a dual Account Management / Delivery Management role in staff augmentation, technical consulting, or B2B tech services.
• An engineering background (Computer Science, Software, Mechatronics, Embedded Systems, or related) that lets you talk credibly with technical executives.
• A track record of account growth, upselling, and long-term client retention.
• Experience managing LatAm engineers deployed into US client organizations.
• Advanced English (C1) and availability to travel periodically to the US.

Nice to have

• Exposure to robotics (ROS/ROS 2, SLAM, computer vision, simulation).
• Familiarity with nearshore staff augmentation models.
• Experience responding to technical RFPs/RFIs.

Join us to be part of a dynamic community where your skills and contributions truly matter!