Wealth Advisor

National Bank of Oman; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading financial institution in Muscat is seeking an experienced Wealth Client Manager to enhance client relationships and manage account operations. The role involves high standards of service, compliance adherence, and effective communication to handle elite clientele. A graduate degree in finance and a minimum of 5 years' experience in private banking are essential. This position offers a dynamic environment focused on client satisfaction and retention.

Qualifications

• Minimum of 5 years’ experience in private banking or wealth management.
• Experience with high-net-worth client relationships.
• Strong attention to documentation accuracy.

Responsibilities

• Act as primary point of contact for assigned wealth clients.
• Coordinate execution of trades and account operations.
• Conduct regular engagement calls to maintain client satisfaction.

Skills

Relationship management

Communication

Process management

Education

Graduate degree in Banking, Finance or related subject

CFA or CISI qualification

Job description

Core Responsibilities

Client Relationship & Account Management

• Act as primary point of contact for assigned wealth clients, ensuring high standards of service and responsiveness.
• Manage all account-related operations, including onboarding, KYC updates, documentation, and transactional coordination.
• Understand client profiles, preferences, and financial needs to match them with suitable existing investment desk offerings without making direct advisory calls.
• Responsibility about being up to date with the market and have experience in determining the right opportunities.

Service Coordination & Execution

• Coordinate with internal investment product specialists, legal, compliance, and operations to deliver client requests efficiently.
• Ensure smooth execution of trades, product subscriptions, redemptions, account openings, and reporting—without advisory discretion.

Client Experience & Retention

• Provide ongoing relationship management, conduct regular engagement calls/meetings to maintain client satisfaction.
• Identify opportunities for up‑selling and cross‑selling approved products, referring leads to licensed advisory teams.
• Support client events, portfolio review meetings (as an observer/coordinator), and ensure premium client experience.

Compliance & Risk Control

• Ensure strict adherence to non‑advisory regulatory frameworks, ensuring no personal recommendation or suitability call is made.
• Maintain accurate records of interactions, ensuring compliance with KYC, AML, FATCA, CRS, and internal governance.
• Escalate client requests to appropriate licensed advisors or product teams where advisory input is required.

Academic Background & Key Skills

• Graduate with a degree in Banking, Finance or a related subject.
• CFA or CISI qualification would be an added advantage.
• Minimum of 5 years’ experience
• Experience in private banking, wealth management service desk, or high‑net‑worth client relationship roles.
• Strong relationship management skills with ability to handle elite clientele professionally.
• Excellent coordination and process management, with sharp attention to documentation accuracy.
• Understanding of banking products, investment desk structure, and internal process flow, but operating under a non‑advisory mandate.
• Strong communication, confidentiality, and client‑handling etiquette.

Success Indicators

• High client satisfaction scores
• Strong client retention and engagement metrics
• Efficient coordination with internal advisory desks and product teams
• Zero compliance breaches related to advisory boundaries or documentation