Waiter / Waitress

Hyatt Hotels Corporation; Dhofar; On-site; OMR 2,800 - 3,900; Full time

Job summary

Hyatt Hotels Corporation in Oman’s Dhofar region seeks a guest-focused Server for our luxury property. You will greet guests, explain menus, coordinate with kitchen and supervisors, and ensure seamless service during dining periods.

The role requires English fluency (Arabic a plus) and prior experience in a luxury hospitality setting. You will maintain hygiene standards, assist with table setup, and support smooth operations across shifts.

Qualifications

• Experience as a Server in a luxury property is preferred.
• Proficiency in English is essential; Arabic is a plus.
• Ability to operate the software system to process orders efficiently.
• Strong understanding of the outlet's concept and offerings to communicate with guests.

Responsibilities

• Provide the perfect service experience for every guest and ensure they feel welcome in the restaurant.
• Greet guests by name when known and manage seating preferences (outdoor/indoor) with social distancing.
• Explain menu items, specials, and unavailable items, coordinating with chef or supervisor for special requests.
• Keep food hot/cold, serve drinks before meals, and maintain table cleanliness and side stations.
• Follow hygiene standards and policy, maintain side stations per checklist, and ensure readiness for next operation.
• Carry trays and clear areas; maintain linen and CCG, and drop soiled linen to laundry after each period.
• Respect schedules, keep supervisor informed, and report incidents or guest complaints promptly.

Skills

Server experience

English proficiency

Tools

Order processing software

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

1. Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant.

2. Greet the guest by name if know and ask for seating preference out door or in door. Escort the guest to the table with maintain social distance.

3. Explain about the food and beverage menu. Explain about the not available items from the menu and special of the day. If there is any special requirement contact with chef or your supervisor.

4. Ensure hot food is hot and cold food is cold. Serve the guest in an accommodating manner. Drinks should be serve before food. Maintain table cleaning and side stations as well.

* Maintain table cleaning, re-setup the tables, clearance tray should be go back immediately.

* Always follow the hygiene standard and policy.

5. Check the side station according to check list. Everything should be available in proper way in the side station.

6. All team members (male/female) must be able to carry tray for food and beverage, clearance as well.

7. Mise-plan (polish CCG, fold napkin and arrange every things properly) should be ready for next operation before you finished duty. Every things should be neat and clean before you go.

8. Drop the soiled linen to laundry after each and every meal period.

1. Maintain the par stock of linen.

2. Monthly inventory should be maintain properly.

3. Maintain the discard sheet properly.

4. During winter season arrange blanket for the guest and maintain inventory.

5. If we need any new linen items for special occasion please co-ordinate with laundry.

General Responsibility:

1. Communication in a friendly, tactful and professional manner with guests and your colleagues.

2. Able to provide information regarding the hotel facilities and services.

3. attended all the training which is organized by HR department or your department related.

4. Be informed and keep your supervisor informed of all matters that may affect your work, the hotels service or reputation.

5. Always present a clean and tidy appearance in accordance with the hotel grooming standards.

6. be flexible and open to change in your job responsibilities, work area and roaster to meet business needs.

7. Care about your environment and make sure it is tidy and well maintained, including linen and CCG.

8. be reliable and ensure you are at work on time.

9. Carry out all professionally reasonable instruction given by your supervisor.

10. Report all incident, accidents and guest complaints in briefings.

11. Actively recording and sharing any guest preference, likes and dislike

Qualifications

• Previous experience as a Server in a luxury property is preferred.
• Proficiency in English is essential; additional or Arabic language skills are a plus.
• Ability to operate the software system to process orders efficiently.
• Strong understanding of the outlet's concept and food and beverage offerings to effectively communicate with guests.