Training Officer – HR Shared Services

Al Futtaim Group; Muscat; On-site; OMR 8,000 - 12,000; Full time

Job summary

Al Futtaim Group is seeking an experienced Training Officer to enhance HR services in Oman. The ideal candidate will create engaging training programs, ensure compliance with operational standards, and support various training initiatives to boost employee performance. Key skills include facilitation, coaching, and needs analysis, with a strong focus on continuous improvement and client engagement.

Qualifications

• 5 years' experience in the same field.
• Knowledge of courseware design.
• Ability to conduct competency testing.

Responsibilities

• Create positive and productive learning environments.
• Support training compliance and continuous improvement.
• Develop training content for retail staff.

Skills

Facilitation Skills

Coaching Skills

Influencing Skills

Rapport Building

Learning and Development needs analysis

Evaluation Skills

Job description

Training operates in a shared service environment, a central unit providing HR-related services to a user base of 10,000 Employees, Managers & HR Business Partners at Al-Futtaim. We are currently looking to recruit an experienced Training Officer to work from our HR Shared Service Centre in Oman.

Your duties will include:

1. Create and encourage positive, energetic, memorable, and productive learning environments for all delegates/participants.
2. Complete ongoing self-assessment of training programme content and delivery to promote continuous improvement.
3. Support the coordination and monitoring of all distributor training to ensure brand and distributor compliance.
4. Contribute to analyzing standard performance reports, operational non-compliance, and executing structured action plans.
5. Ensure active promotion and continuous improvement of staff and customer engagement activities.
6. Develop training content and materials for front-line (non-technical) staff in distributor and retail branches.
7. Conduct competency testing as required.
8. Actively promote equal opportunities and diversity in accordance with company policy, avoiding discrimination.
9. Assist with the orientation, training, and coaching of staff, management, and other stakeholders to increase workplace efficiency.
10. Participate in and ensure adherence to company and distributor policy and procedure compliance.
11. Ensure the successful implementation of distributor commercial training, 'fix it right' activities, value chain, and brand training activities.
12. Monitor, review, and implement occupational health and safety, operational standards, and technical support training activities.
13. Support branches as required with training related to campaigns, customer initiatives, and new model launches.
14. Ensure compliance with respective brand requirements and adherence to all distributor policies.

Technical/Job Specific:

• 5 years' experience in the same field
• Facilitation Skills
• Coaching Skills
• Influencing Skills
• Rapport Building
• Learning and Development needs analysis
• Evaluation Skills
• Courseware design understanding

Core Competencies:

• Enthusiasm
• Client focus
• Communication
• Problem Solving
• Drive for improvements
• Working with others
• Business awareness
• Planning and Organization

About The Company

Established in the 1930s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940s and 50s saw it establish itself regionally as an integrated commercial, industrial, and services organization, becoming one of the leading business houses in the lower Gulf region. Today, it operates over 40 companies bearing the Al-Futtaim name, dominating many market segments in the UAE, and has expanded to Bahrain, Kuwait, Qatar, Oman, and Egypt.

The Group comprises a diverse range of strategically positioned subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to stay ahead of local competition while keeping pace with the global business scenario. The Group’s investment in world-class systems technology demonstrates its commitment to maintaining leading performance and service delivery.

The success of the Al-Futtaim Group is attributed to a business approach that combines adaptability with traditional values of integrity, service, and social responsibility. This, along with the Group’s belief in decentralization, provides operational autonomy and authority to its leaders, offering flexibility and fostering a strong work culture and sense of responsibility among employees.