Service Sales Specialist

ABB; Al Wadi al Kabir; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading technology firm is seeking a Service Sales Engineer in Oman. This role emphasizes driving sales processes, building customer relationships, and promoting service products. Ideal candidates have an Electrical Engineering background and 8-12 years of service sales experience, particularly with switchgears. Strong communication and innovative problem-solving skills are essential. This position is onsite in Muscat, offering numerous career benefits.

Benefits

Career development opportunities

Comprehensive benefits package

Qualifications

• 8-12 years of experience in service sales within Oman.
• Proven track record as a service sales engineer for switchgears and protection relays.
• Background in digital solutions is a plus.

Responsibilities

• Drive service sales processes and generate service sales opportunities.
• Build long-term customer relationships and respond to customer needs.
• Promote upgrades and value-add solutions to customers.

Skills

Electrical Engineering Background

Service sales experience

Technical expertise in selling service agreements

Strong English communication & negotiation skills

Innovative mindset

Problem-solving skills

Networking skills

Education

Bachelor's degree in Electrical Engineering

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Service Unit Manager

Your Role And Responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long‑term customer relationships and ensuring immediate response to specific customer needs and issues.

The work model for the role is: onsite

This role is contributing to the ELSE in Muscat, Oman.

Responsibilities

• Penetrating into IB, promoting various upgrades, retrofits, and value‑add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Our team dynamics: You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications For The Role

• Electrical Engineering Background
• 8-12 years of experience in service sales within Oman.
• Proven track record as a service sales engineer for switchgears and protection relays.
• Background in digital solutions is a plus
• Previous engagement and customer relationships with major government end‑users entities and industrial customers in the region.
• Strong technical expertise in selling service agreements is a plus
• Strong English communication & negotiation skills are a must
• Innovative mind and interest to explore new ideas and build strong relationships – excellent networking skills
• Out‑of‑the‑box thinking and exceptional problem‑solving skills
• Relentless ownership, dedication, and thoroughness. Going the extra mile and showing devotion to the mission.
• A collaborative, solutions‑oriented approach with a proven ability to develop and manage customer relationships.

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

• From well‑being to retirement, ABB offers benefits that support every stage of your career.

More About Us

The ELSE Division operates as a strategic business unit within the organization, functioning semi‑autonomously with its own dedicated resources, objectives, and leadership.

Al Hamriyah, Muscat, Oman

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.