Senior Product Leader, AI‑Driven CX & Service

Lucidya

As Sudiyah

In loco

OMR 25.000 - 40.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Lucidya, a leader in AI-native CX intelligence, seeks a Principal Product Manager to own the strategy and direction of the Customer Service Suite, including OmniServ and AI-powered capabilities. You will work closely with customers and cross-functional teams to shape experiences used by thousands of users daily.

You’ll balance customer needs, business priorities, and technical complexity, driving adoption and measurable impact.

Competenze

7–9 years building B2B SaaS products
End-to-end ownership of a product or product suite
Ability to prioritise and justify trade-offs
Spend time with customers to inform decisions
Experience working with AI capabilities in product development

Mansioni

Define vision, strategy, and roadmap for Lucidya’s Customer Service Suite
Engage with customer support teams, enterprise customers, and operations leaders to understand their needs
Collaborate with Engineering and Design to continuously deliver value
Balance customer needs, business priorities, and technical complexity
Champion AI-powered experiences that improve agent productivity and outcomes
Partner with Customer Success, Sales, and Marketing to drive adoption and measure impact
Use data, market trends, and experimentation to guide decisions
Communicate strategy and roadmap clearly across stakeholders