Riders Capacity Management Manager

Keeta; Muscat; On-site; OMR 12,000 - 15,000; Full time

Job summary

A leading logistics platform in Muscat is seeking a Supply-Demand Manager to build forecasting models and optimize rider scheduling. The ideal candidate should have a Bachelor's degree and at least 3 years of experience in scheduling or supply management. Strong data analysis and collaboration skills are essential. This role involves real-time operational adjustments and cross-functional collaboration to ensure efficiency.

Qualifications

• At least 3 years of relevant experience in scheduling and supply management.
• Strong communication and collaboration skills.
• Ability to work under pressure and make quick adjustments.

Responsibilities

• Build supply-demand forecasting models based on historical data.
• Develop rider scheduling plans to ensure supply-demand alignment.
• Establish a monitoring mechanism for real-time supply-demand adjustments.
• Contribute to the design of operational processes and strategies.
• Collaborate with multiple teams to execute operational strategies.

Skills

Data analysis

Supply-demand management

SQL proficiency

Problem-solving skills

Collaboration

Education

Bachelor's degree in data, operations, logistics or supply chain management

Job description

Job Responsibilities

• Demand Forecasting & Analysis: Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends. Identify peak periods and potential supply gaps to proactively prepare supply plans.
• Rider Supply & Shift Management: Develop effective rider scheduling plans to ensure supply-demand alignment. Manage daily shift inventory to guarantee adequate coverage across zones and time slots.
• Real-Time Monitoring & Operational Adjustment: Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans. Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area.
• Strategy & Process Optimization: Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms. Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs. Design and run structured A/B tests and impact analysis for shift and supply policy refinements.
• Cross-Functional Collaboration: Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies. Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks.

Job Requirements

• Bachelor degree or above, major in data, operation, logistics or supply chain management is preferred.
• At least 3 years of relevant experience in scheduling, supply and demand management, etc., preferred rider platform or logistics experience.
• Proficient in using tabs, SQL and other tools, with strong data analysis and problem-solving skills.
• Good communication and collaboration skills, with the ability to multi-task and cross-departmental collaborative promotion.
• Sensitive to details, able to quickly make judgments and adjustments in stressful environments.