Restaurant Captain

Anantara Hotels & Resorts; ad-Dachiliyya; On-site; OMR 10,000 - 15,000; Full time

Job summary

A luxury hospitality brand in Oman seeks a restaurant ambassador to ensure excellent food and beverage service. The role involves interacting with guests to provide a positive experience, adhering to operational standards, and receiving feedback. Candidates should have a college diploma in hotel management and experience in restaurant operations. Passion for service and teamwork is essential.

Qualifications

• Strong understanding of restaurant operations and guest service.
• Previous experience in Food & Beverage.
• Ability to communicate effectively in English.

Responsibilities

• Ensure timely service and operation of restaurant.
• Interact positively with guests both in person and on the phone.
• Receive and respond to guest feedback.

Skills

Excellent service orientation

Team collaboration

Effective communication

Education

College Diploma in Hotel Management or related field

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

To serve the needs of the business, our guests and our colleagues by acting as the ambassador of the restaurant, interacting with guests both on the telephone and in person. You will be responsible for ensuring that guests are delighted by the quality, attentiveness, and timing of our Food & Beverage service in the restaurant. You will fill one of the most important roles in influencing guest satisfaction. As such your key duties and responsibilities are: to ensure the timely service and efficient operation of the restaurant operations, set a tone of welcoming hospitality, perform every guest interaction in a positive and professional manner, and receive guest feedback on their experience. You will need to understand and adhere to the Standard Operating Procedures in regards to guest service, personal discipline, and grooming.

Qualifications

• College Diploma in Hotel Management or related field
• Previous experience in Food & Beverage/Restaurant operations
• Passion for excellent service
• A team player
• English ability - speaking and listening