Reservation Agent - Omani National

Mandarin Oriental; Muscat; On-site; OMR 1,000 - 3,000; Full time

Job summary

A luxurious hotel in Muscat is seeking a Reservation Agent to oversee the daily operations of reservations. The role requires attention to detail in data entry, effective communication, and the ability to manage customer inquiries professionally. This position offers competitive benefits, including health programs and unique learning opportunities.

Benefits

Learning and development programs

Health and wellness benefits

Retirement plans

MOstay program with complimentary nights

Qualifications

• Strong knowledge of rates and room types.
• Ability to handle VIP and special requests efficiently.
• Experience in reservations or customer service is preferred.

Responsibilities

• Manage daily operations of Reservations.
• Ensure accuracy in reservation details.
• Handle incoming enquiries professionally.
• Perform tasks related to external reservation systems.

Skills

Attention to detail

Customer service

Knowledge of reservation systems

Job description

Reservation Agent

Mandarin Oriental Muscat is looking for a Reservation Agent to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one‑of‑a‑kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world‑class amenities and sweeping sea or mountain views.

Responsibilities

• Carries out the daily operation/task of Reservations.
• Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
• Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
• To have full knowledge of all rates (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel’s primary competition.
• To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
• To perform the task of downloading external reservation systems (GDS, SynXis & other platforms).
• To check 1- & 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
• To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
• To ensure all VIP and special requests are handled efficiently and accurately.
• To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
• To ensure that filing is up to date.
• To follow‑up No‑Shows.
• To check reservations cancellations and credit allowances from the previous day.
• To communicate daily with the Guest Relations and Front Office departments.
• To send confirmations in accordance with LQE standards.
• To maximize daily occupancy and average rates through effective up selling.

Our Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.