Receptionist / Local - GCC

Wyndham Hotels & Resorts EMEA; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

A leading hotel chain in Muscat, Oman is looking for a Front Office staff member. The ideal candidate will have at least 2 years of experience in a similar role, excellent English communication skills, and the ability to work effectively in a team. Responsibilities include ensuring a high level of guest satisfaction and being knowledgeable about hotel facilities and services.

Qualifications

• At least 2 years in a similar position in a similar hotel.
• Fluent English language skills written and spoken; Arabic desired.
• Good team player with positive customer service mind-set.

Responsibilities

• Report to work on time, well-groomed and dressed to uniform standard.
• Demonstrate pride in the workplace with high commitment.
• Treat guests and colleagues courteously at all times.

Skills

Customer service mindset

Team player

Fluent English

Tools

OPERA System

Job description

Overview

To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard. To demonstrate pride in the workplace with a high level commitment. To treat all guests and colleagues in a polite and courteous manner at all times, give full cooperation to all guests, and assist in a prompt, caring and helpful manner. To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction. To promote a helpful and professional image to the internal and external customer. To ascertain a high degree of guest satisfaction (to receive zero complaints about your department). To use guest names whenever appropriate. To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis. To be aware of the hotel management, their office location, role and availability. At least 2 years in a similar position in a similar hotel. Fluent English language skills written and spoken; Arabic desired. Good team player with positive customer service mind-set.

Responsibilities

• To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
• To demonstrate pride in the workplace with a high level commitment.
• To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
• To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
• To promote a helpful and professional image to the internal and external customer.
• To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
• To use guest names whenever appropriate.
• To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.
• To be aware of the hotel management, their office location, role and availability.

Qualifications

• At least 2 years in a similar position in a similar hotel
• Fluent English language skills written and spoken, Arabic desired
• Good team player with positive customer service mind-set
• Good knowledge of OPERA System
• Being able to work in shifts
• Being able to stand during shift (9 hours)
• Computer literate
• Any other reasonable duties as directed by the Front Office Manager