Product Operational Support Specialist (Fully-Remote)

Atsquareone; Oman; Remote; OMR 10,000 - 15,000; Full time

Job summary

A dynamic tech company is seeking a Product Operational Support Specialist to enhance product visibility and improve user experience. The role is fully remote and involves managing customer communications, supporting marketing campaigns, and analyzing data. Applicants should be proficient in Mandarin and English, have experience with design systems, and possess strong communication and organizational skills.

Qualifications

• Experience with design systems.
• Experience with website and app analytics.
• Bilingual proficiency in Mandarin and English.
• Familiarity with digital marketing tools.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Experience with CRM platforms (Salesforce, HubSpot) preferred.

Responsibilities

• Design and iterate on website and application interfaces.
• Assist in planning and executing marketing campaigns.
• Manage daily customer inquiries via email.
• Collaborate with marketing and product teams.
• Evaluate campaign effectiveness and propose adjustments.
• Maintain knowledge of company offerings for support.

Skills

Design systems

Website and app analytics

Bilingual proficiency in Mandarin and English

Experience in marketing

Strong communication skills

Organizational skills

CRM platforms (Salesforce, HubSpot)

Job description

Product Operational Support Specialist (Fully-Remote)

We are seeking a Product Operational Support Specialist to join our marketing team. This role involves contributing to marketing strategies, customer communications, and data analysis to enhance product visibility and improve user experience.

Key Responsibilities

• Design and iterate on website and application interfaces.
• Marketing Support: Assist in planning and executing marketing campaigns to increase product engagement.
• Customer Communication: Manage daily customer inquiries via email, provide responses, and forward messages to the relevant teams.
• Cross-Team Collaboration: Work closely with the marketing and product teams to ensure timely and accurate responses to customer issues.
• Data Analysis: Evaluate campaign effectiveness and propose strategic adjustments for optimization.
• Product Knowledge: Maintain a thorough understanding of company offerings to deliver professional support.

Qualifications

• Experience with design systems
• Experience with website and app analytics
• Bilingual proficiency in Mandarin and English.
• Experience in marketing, operations, or customer support, with familiarity with digital marketing tools.
• Strong written and verbal communication skills to create clear and engaging messages.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Experience with CRM platforms (Salesforce, HubSpot, etc.) is preferred.
• Background in the education industry or interest in international student services is an advantage.