Product Manager – Business Mobile

Nawras; Muscat; On-site; OMR 25,000 - 45,000; Full time

Job summary

Nawras is seeking a Product Manager for Business Mobile to oversee the product lifecycle for voice and data services targeting business customers. The role involves market analysis, collaboration across departments for product launches, and ensuring customer satisfaction while managing product development. Ideal candidates will possess extensive telecom experience, strong analytical skills, and excellent communication abilities.

Qualifications

• At least 6 years of related experience in the telecom industry.
• Minimum of 3 years in product development and management.
• Fluency in English; Arabic is a plus.

Responsibilities

• Manage the lifecycle of the Mobile Voice and Data product portfolio.
• Conduct competitive analysis and market research.
• Coordinate product implementation with multiple teams.

Skills

Customer orientation

Analytical skills

Flexibility

Teamwork

Structured task management

Attention to detail

Good communication skills

Fluency in English

Proficiency in MS Office

Education

University degree

Job description

As the Product Manager Business Mobile, you will be responsible for managing the lifecycle of the Mobile Voice and Data product portfolio for business customers.

You will maintain and control specifications for these products, considering customer concerns, business processes, organization, costs, and vendor product limitations. You will manage cross-functional projects related to these products and services.

Your main tasks include analyzing market insights, conducting new market research, and performing competitive analysis to position and design a highly competitive product portfolio. You will develop, maintain, and control detailed specifications for products and services, ensuring that business rules, activation forms, welcome packs, price and product sheets, FAQs, etc., are up to date.

Responsibilities also include:

1. Working with peers to develop bundles.
2. Collaborating with technical teams to generate design documents and processes.
3. Coordinating product implementation between network, IT, Customer Service, and suppliers to ensure timely, within-budget launches that meet specifications.
4. Conducting sales and customer service training (train the trainer).
5. Providing input for user guides and interfaces.
6. Conducting UAT to ensure deployment of all user requirements.
7. Managing the go-to-market process.
8. Monitoring product performance regarding uptake, usage, and customer satisfaction, and taking actions to improve revenues and margins.
9. Proactively managing the product lifecycle and contributing to future business plans.
10. Keeping updated on competitor products and initiatives.

To qualify, you must have a university degree and at least 6 years of related experience in the telecom industry, including a minimum of 3 years in product development and management.

Key qualities include customer orientation, analytical skills, flexibility, teamwork, structured task management, attention to detail, good communication skills, fluency in English, and proficiency in MS Office. Arabic skills are a plus but not mandatory.

About The Company

Nawras, officially Omani Qatari Telecommunications Company SAOG, was founded in December 2004 and launched services in March 2005 as Oman’s second mobile operator. Majority owned by the Qtel Group, Nawras combines global expertise with local understanding to provide high-quality telecommunications services, emphasizing customer satisfaction and employee development.

We seek ambitious team players with an international mindset. We offer a dynamic work environment, professional growth opportunities, and a chance to build an exciting future through skill development.