Night-Shift Cloud Service Administrator I

CloudWave Healthcare IT Solutions; Remote; OMR 10,000 - 15,000; Full time

Job summary

A leading healthcare IT firm in Oman is seeking a Cloud Service Administrator I. This role involves resolving customer queries, monitoring systems, and providing excellent support. Candidates should have experience with Microsoft and Linux operating systems, preferably in a customer service setting. A bachelor's degree in a related field is preferred. The position requires working night shifts and entails approximately 10% travel. We offer competitive salaries and benefits, in a drug-free environment.

Benefits

Competitive salary

Above average benefit packages

Qualifications

• 1+ years progressive experience in Microsoft and Linux support.
• Experience with desktop virtualization technologies preferred.
• Knowledge of periodic systems patching required.

Responsibilities

• Support customer calls and self-service requests promptly.
• Identify and resolve customer issues using excellent service skills.
• Monitor infrastructure and respond to alerts as needed.

Skills

Customer service skills

Troubleshooting

Microsoft and Linux Operating Systems

Networking concepts

VMware vSphere

Desktop support

Education

Bachelor's degree in Information Management or Computer Science

Tools

VMware

Cisco UCS

HP BladeSystem

Job description

A leading healthcare IT firm in Oman is seeking a Cloud Service Administrator I. This role involves resolving customer queries, monitoring systems, and providing excellent support. Candidates should have experience with Microsoft and Linux operating systems, preferably in a customer service setting. A bachelor's degree in a related field is preferred. The position requires working night shifts and entails approximately 10% travel. We offer competitive salaries and benefits, in a drug-free environment.