Medical Director

Bupa Arabia; As Sudiyah; On-site; OMR 45,000 - 55,000; Full time

Job summary

Bupa Arabia is seeking a Medical Director for the Integrated Care Center (ICC) in Al Buraymi Governorate, Oman. The role focuses on delivering high-quality, safe, and patient-centered care, managing clinical governance, and overseeing physician performance and compliance with regulations.

The successful candidate will possess significant experience in clinical leadership, quality improvement, and accreditation processes, ensuring alignment with organizational goals while maintaining a culture of patient safety.

Qualifications

• Demonstrated experience managing clinical settings.
• Experience in accreditation and regulatory compliance.
• Ability to lead and implement quality improvement initiatives.

Responsibilities

• Provide clinical leadership and governance for the ICC.
• Monitor clinical KPIs and lead quality improvement initiatives.
• Manage physician recruitment and performance appraisals.
• Oversee clinical operations and patient care.
• Contribute to strategic planning and stakeholder engagement.

Skills

Clinical leadership and decision making

Managing multi-specialty ambulatory care settings

Clinical governance and quality improvement

Leading accreditation processes

MOH regulatory frameworks knowledge

Excellent communication skills

High standards of professionalism

Risk management and problem solving

Ethical practice

Fluent in Arabic and English

Education

Medicine and Surgery

Job description

Job Description

To provide clinical leadership for the Integrated Care Center (ICC), ensuring delivery of high-quality, safe, and patient-centered care. The Medical Director is accountable for clinical governance, physician performance, regulatory compliance, and alignment of clinical services with organizational goals, including quality outcomes, patient experience, and cost-effective care.

Clinical Leadership, Governance,

Accreditation & Regulatory Compliance

• Provide overall clinical leadership for the ICC clinical services and medical operations
• Enforce clinical policies, protocols, and standards of care
• Lead clinical governance meetings and medical committee activities in the center
• Oversee the credentialing and privileging process for all medical staff
• Ensure compliance with MOH KSA regulations and CBAHI accreditation standards
• Lead CBAHI accreditation preparation and audit activities for the center with collaboration with Medical Quality team
• Maintain up-to-date policies per CBAHI chapter standards.
• Respond to regulatory authority inquiries and inspection findings
• Ensure maintenance of accurate medical records and documentation standards

Quality Improvement & Patient Safety

• Monitor clinical KPIs and quality indicators
• Lead root cause analysis for adverse events and near-misses
• Implement evidence-based clinical improvement initiatives
• Champion a culture of patient safety across all care team
• Oversee IPSG implementation and monitoring.

Medical Staff Management

• Lead center physician recruitment, onboarding, and retention processes
• Ensure that regular performance appraisals and competency assessments are conducted
• Manage physician scheduling and workload distribution
• Identify training needs for medical staff
• Handle medical staff disciplinary matters in line with HR policy

Clinical Operations

• Oversee day-to-day clinical operations across the ICC clinic
• Ensure optimal patient flow and reduce wait times working with patient experience and service team
• Monitor adherence to clinical care pathways and referral protocols

Strategic Planning & Stakeholder Engagement

• Contribute to the strategic vision and business planning of the ICC clinic
• Represent the ICC in senior leadership discussions
• Build and maintain relationships with MOH, and external entities.
• Identify opportunities for new clinical services and program expansion
• Report clinical performance outcomes to senior management
• Any other duties assigned by Executive Director – Medical

Clinical Duties (40%)

• Deliver safe, evidence-based, and patient-centered clinical care within scope of specialty by conducting patient consultations, assessments, diagnosis, and treatment.
• Maintain clinical excellence while acting as a role model for medical staff.
• Maintain accurate, timely medical documentation.
• Ensure continuity, efficiency, and quality of patient services.

Skills

• Clinical leadership and decision making
• Demonstrated experience managing multi-specialty ambulatory care settings
• Experience in clinical governance, quality improvement, and patient safety programs
• Experience leading accreditation processes (CBAHI, JCI, or equivalent national/international standards)
• Familiarity with MOH regulatory frameworks, healthcare policies, and licensing requirements
• Excellent communication skills.
• High standards of professionalism, confidentiality, and governance.
• Risk management and problem solving
• Strong judgement, professionalism and ethical practice
• Excellent computer skills
• Fluent Arabic and English languages

Education

Medicine and Surgery