Logistics Customer Service Representative

Modelkite; Remote; OMR 15,000 - 24,000; Full time

Job summary

A logistics company is seeking a Logistics Customer Service Representative for a full-time remote position. The role involves managing logistics support, entering orders, and coordinating shipments while ensuring customer satisfaction. Candidates must have at least 1 year of experience in a similar role, excellent communication skills, and proficiency in logistics software. The position requires a reliable high-speed internet connection and appropriate computer setup.

Qualifications

• 1+ years of work experience in a similar role.
• Proven record of successful management in distribution and logistics.
• Must have a high-speed internet connection.

Responsibilities

• Enter orders, audit, and update databases.
• Plan and manage logistics and transportation.
• Coordinate shipments and manage scheduled pick-ups.

Skills

Data entry skills

Excellent communication skills

Problem-solving abilities

Analytical thinking

Tools

Microsoft Office Suites

Standard logistics software

Job description

CAREERS | Logistics Customer Service Representative

Job Type: Full Time

We are seeking an experienced virtual logistics customer service to join our growing company for a full time, 8-5 eastern time Mon to Fri. You will oversee and manage our logistics support side of the supply chain. You will organize and monitor the freight moves, ensuring optimum efficiency and productivity with an eye on all stages of the order cycle. Enhance business growth, ensure sustainability, and increase customer satisfaction.

Responsibilities

• Enter orders, audit, update databases, keeping accurate records of relevant activities
• Plan and manage logistics, transportation
• Answer incoming carrier phone calls
• Track booked loads, update status in TMS system
• Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
• Track quality, quantity, delivery timelines, and productivity
• Coordinate shipments by tracking, rescheduling appointments with shippers/receivers etc.
• Address any problems or complaints that may arise quickly and amicably
• Increase productivity, hone accuracy, and adhere to standards
• Analyze data and consider performance modifications and implement improvements
• Comply with all regulations, laws, policies
• Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
• Maintaining current knowledge of market trends in the transportation marketplace
• General support help

Qualifications

• 1+ years of work experience in a similar role
• Significant work experience in track and trace, order entry, logistics coordinator/dispatcher or another supply chain similar role
• Proven record of successful management in both distribution and logistics
• Proficient with Microsoft Office Suites, Outlook is a must
• Excellent problem-solving abilities
• Excellent communication skills, both verbal and written
• Experience and proficiency in standard logistics software
• Strong data entry skills and attention to details
• Exceptional analytical thinking, problem-solving, and organizational skills
• Able to prioritize work, delegate, and meet deadlines
• Must have high speed internet connection
• Must have desktop dual monitor computer and telephone headset or desktop phone