Houseperson

Mandarin Oriental Hotel Group Limited; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

Mandarin Oriental Muscat is seeking a Houseperson to join the housekeeping team. This role involves maintaining cleanliness in guest areas, supporting colleagues with linen and guest requests, and ensuring a welcoming environment. Ideal candidates will be detail-oriented, collaborative, and thrive in a luxury hospitality setting.

Benefits

Complimentary nights at Mandarin Oriental properties

Tailored learning programs for career growth

Health benefits and wellness programs

Retirement options based on tenure

Qualifications

• Ability to maintain cleanliness and organization in guest areas.
• Experience in hospitality or similar customer-focused environments.
• Strong teamwork skills and attention to detail.

Responsibilities

• Ensure cleanliness and tidiness of guest areas and back-of-house.
• Refill supplies, manage inventory, and assist colleagues during peak times.
• Respond professionally to guest requests and maintain a welcoming environment.

Skills

Cleanliness

Teamwork

Attention to Detail

Customer Service

Job description

Houseperson

Mandarin Oriental Muscat is looking for a Houseperson to join our Housekeeping team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences worldwide, known for creating highly sought-after properties that offer legendary service inspired by Asian heritage and cutting-edge luxury experiences.

Mandarin Oriental Muscat

Located in a prime beachfront area, Mandarin Oriental, Muscat offers 150 stylish guestrooms and suites, five restaurants and bars, a luxurious Spa, and an outdoor pool. The hotel also features a ballroom with spectacular views of the Arabian Sea and various banquet and meeting spaces.

For those seeking a luxury living experience, 155 Residences at Mandarin Oriental provide world-class amenities and sweeping sea or mountain views.

About the job

The Houseperson ensures the cleanliness and tidiness of guest corridor areas, pantries, offices, and storage. Supports colleagues with linen collection and delivery, and ensures pantries are set up for efficient operation. Responds professionally and promptly to guest requests.

Key Responsibilities:

• Maintain cleanliness of storage areas, flower office, pantries, and back-of-house areas.
• Refill pantries with minibar items, follow FIFO process, and conduct inventory controls.
• Store and set up extra beds, baby cots, and sofa beds according to standards.
• Assist florists in delivering flower arrangements from storage to floors.
• Refill and organize guest supplies and amenities in storages and pantries.
• Refill linen in pantries and storages; receive fresh linen and handle dirty linen with laundry.
• Support laundry, room attendants, and cleaning staff during peak times.
• Maintain a clean, comfortable, and welcoming environment.
• Use equipment and supplies correctly, adhering to safety regulations.
• Perform deep cleaning and inventory checks regularly.
• Provide friendly, seamless service at all times.
• Train new staff, apprentices, and trainees.
• Handle guest requests to ensure satisfaction.
• Follow hygiene and safety standards of Mandarin Oriental Group.
• Report technical issues and missing items.
• Record guest preferences and suggest process improvements.
• Complete relevant administrative tasks.
• Perform other duties as assigned by managers.

Our commitment to you

• Learning & Development: We offer tailored learning programs to support your career growth.
• MOstay: Enjoy complimentary nights and special rates at Mandarin Oriental properties worldwide.
• Health & Colleague Wellness: We promote work-life balance with health benefits and wellness programs.
• Retirement Plans: We provide various retirement options based on your tenure and role.