Housekeeping Attendant

Hilton Worldwide, Inc.; Muscat; On-site; OMR 8,000 - 12,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Attendant in Muscat. You will support housekeeping operations, manage guest requests and ensure high cleanliness standards. Ideal candidates possess strong communication and organization skills and previous laundry experience. This role offers a dynamic work environment focused on delivering exceptional guest experiences.

Qualifications

• Ability to work in a team.
• Excellent attention to detail.
• Positive attitude.

Responsibilities

• Support all Housekeeping and Laundry with guest requests.
• Monitor performance of Housekeeping and Laundry Team Members.
• Provide excellent guest service.
• Manage controls of the Housekeeping department.
• Check daily guest information in CRM.
• Control monthly Lost and Found and donations.

Skills

Planning and organizing

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency with Microsoft Office

High level of customer service

Excellent standards of cleanliness

Job description

Job Description - Housekeeping Attendant (HOT0C323)

Job Description

Job Number

HOT0C323

Work Locations

Hilton Garden Inn Muscat, Dohat Al Adab St, Plot No: 2102, Block: Phase 2 Muscat.

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork.
• Provide excellent guest service.
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
• Manage the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output uniform and linen, among others.
• Responsible for checking daily the guest information in CRM and ensuring that the preferences and requests are met on time.
• Request flowers for special occasions (marriage, death, maternity, etc.). Provide embroidery for special linen (wedding and pampering).
• Control monthly Lost and Found and donations.
• Check the uniforms and send for cleaning and/or repair.
• Coordinate and control all traffic of documents and people within the department. Release linen of Laundry daily.
• Provide daily guest clothing release of guests that use the laundry service.
• Make monthly closing of Laundry expenses and provision of same.
• Replace (a) Laundry Attendant in case of holidays, days off or absences.

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing.
• Good oral and written communication.
• Previous experience in Laundry.
• Good interpersonal skills.
• Proficiency at intermediate level with computers and computer programs, including Microsoft Office.
• Committed to delivering a high level of customer service.
• Excellent standards of cleanliness.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team.
• Excellent attention to detail.
• Positive Attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!