Hostess

Al Ghubra Star Investment (Royal Istanbul); Bawshar; On-site; OMR 2,500 - 10,000; Full time

Job summary

A prestigious dining establishment in Oman is seeking a polished and customer-oriented Hostess. The ideal candidate will have fine dining experience and be fluent in Arabic and English. Responsibilities include greeting guests, managing reservations, and ensuring an exceptional dining experience. Attractive benefits include accommodation, health insurance, and an incentive bonus.

Benefits

Accommodation

Gratuity

Health Insurance

Incentive Bonus

Leaves

Medical

Qualifications

• Proven experience as a Hostess or similar role in fine dining.
• Ability to multitask and remain calm under pressure.
• Strong problem-solving skills.

Responsibilities

• Greet and welcome guests with a friendly attitude.
• Manage reservations and maintain guest records.
• Escort guests to tables and ensure preferences are met.
• Monitor guest satisfaction and address concerns.
• Maintain a clean and organized reception area.

Skills

Excellent communication skills

Fluency in Arabic and English

Exceptional interpersonal skills

Professional appearance

Strong organizational skills

Job description

Job Description

We are seeking a polished, welcoming, and customer-oriented Hostess to be the first point of contact for our guests. The ideal candidate will possess excellent communication skills, fluency in Arabic and English, and a warm, professional demeanor that reflects our fine dining standards. This role involves greeting guests, managing reservations, seating arrangements, and ensuring every guest has an exceptional dining experience from the moment they arrive until they leave.

Warmly greet and welcome guests upon arrival with a friendly and professional attitude.

Fluently communicate in Arabic and English to accommodate a diverse clientele.

Manage reservations using the restaurant’s booking system and maintain accurate guest records.

Escort guests to their tables and provide menus, ensuring seating preferences and special requests are met.

Coordinate with servers and management to ensure smooth table turnover and guest flow.

Answer phone calls and respond to inquiries, including reservations, menu questions, and general information.

Monitor guest satisfaction during and after dining, proactively addressing any issues or concerns.

Collect guest feedback and reviews, recording comments to help improve service quality and enhance the guest experience.

Maintain the reception area, ensuring it is clean, organized, and reflective of the restaurant’s luxury standards.

Assist in administrative tasks such as maintaining guest lists, recording VIP guests, and preparing daily reports.

Job Specification

Proven experience as a Hostess, Front Desk Agent, or Customer Service Representative (fine dining experience preferred).

Fluency in Arabic and English (additional languages are a plus).

Exceptional interpersonal and communication skills.

Professional appearance and demeanor suitable for a fine dining environment.

Ability to multitask and remain calm under pressure.

Strong organizational and problem-solving skills.

Job Rewards and Benefits

• Accomodation
• Gratuity
• Health Insurance
• Incentive Bonus
• Leaves
• Medical