Head Waiter

Green Umbrella Recruitment; Muscat; On-site; OMR 6,000 - 12,000; Full time

Job summary

Green Umbrella Recruitment in Muscat, Oman, seeks a Head Waiter to lead the front-of-house team and ensure exceptional dining experiences through professional, efficient service. You will supervise waitstaff, coordinate with the dining room and kitchen, and uphold high hospitality standards while addressing guest concerns.

This role requires GCC experience, 2+ years in hospitality with supervisory duties, and English proficiency; availability nights and weekends is common.

Qualifications

• Minimum 2 years of experience in a restaurant, hotel, or hospitality establishment, with at least 1–2 years in a supervisory or Head Waiter role.

Responsibilities

• Supervise the front-of-house service team and ensure exceptional dining experiences through professional, efficient service.
• Coordinate daily restaurant operations and oversee waitstaff performance to maintain service standards.
• Ensure smooth communication between the dining area and kitchen and handle guest concerns with hospitality.

Skills

Leadership

Customer service

Team supervision

Communication

Education

High school diploma or Diploma in Hospitality Management

Job description

Overview

Muscat, Sultanate of Oman

Responsibilities

• The Head Waiter is responsible for supervising the front-of-house service team and ensuring exceptional dining experiences through professional, efficient, and personalized customer service. Reporting to the Restaurant Manager or Food & Beverage Supervisor, the Head Waiter coordinates daily restaurant operations, oversees waitstaff performance, maintains service standards, and ensures smooth communication between the dining area and kitchen. The role requires strong leadership, excellent customer service skills, and the ability to handle guest concerns while maintaining the highest standards of hospitality.

Requirements

• Minimum 2 years of experience in a restaurant, hotel, or hospitality establishment, with at least 1–2 years in a supervisory or Head Waiter role.
• GCC experience is mandatory.
• Preferably available immediately and currently in Oman.
• High school diploma or Diploma in Hospitality Management, Hotel & Restaurant Management, or a related field is preferred.
• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area, English is a must.
• Availability on nights, weekends and holidays is also usually required if necessary or according to the business needs.