Guest Service Centre Manager

Minor Hotels; Muscat; On-site; OMR 26,500 - 33,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Centre Supervisor for its property in Muscat. This role is essential for creating a welcoming atmosphere and ensuring guests have positive experiences. Candidates should have a college diploma in hotel management or a related field, along with previous supervisory experience in a hotel front office environment, and excellent communication skills. This position is vital in promoting brand reputation and guest satisfaction.

Qualifications

• College diploma in hotel management or related field.
• Previous experience as a Guest Service Centre Supervisor in Front Office.
• Excellent oral communication skills required.
• Experience with Front Office systems is necessary.
• Fluency in English, both written and spoken.

Responsibilities

• Act as a key ambassador for the hotel and brand.
• Create strong first impressions for guests.
• Provide information and assistance to guests.
• Ensure compliance with brand standards and operating procedures.
• Maintain current knowledge of hotel products and services.

Skills

Excellent oral communication skills

Fluency in English (written and spoken)

Experience with Front Office systems

Education

College diploma in hotel management or related field

Job description

Overview

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Responsibilities

In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications

• College diploma in hotel management or related field.
• Previous experience as an Guest Service Centre Supervisor in Front Office.
• Excellent oral communication skills.
• Experience with Front Office systems.
• Fluent in English, both written and spoken.