Guest Service Center Agent

Minor International; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading hotel group in Muscat is looking for a Guest Service Center Agent to provide excellent customer service, manage guest reservations, and ensure a pleasant hotel experience. Ideal candidates should have a strong focus on customer service, communication skills, and the ability to work flexible hours. Experience in hotel operations and knowledge of property management systems are preferred.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Fluency in English required.

Responsibilities

• Provide expertise services in a courteous manner.
• Handle guest inquiries and requests promptly.
• Register guests and settle accounts upon completion.

Skills

Customer service

Communication skills

Shift work

Computer skills

Tools

Microsoft Office

Property Management Systems (PMS)

Job description

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred