Guest Service Agent

Minor Hotels; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading hospitality company in Oman is seeking a Guest Service Agent to provide exceptional customer service in a hotel environment. Responsibilities include taking reservations, greeting and registering guests, and ensuring guest satisfaction during their stay. Candidates should have a strong focus on customer service, prior experience in hotel operations is preferred, and excellent communication skills in English are a must. The role requires flexibility to work shifts, including weekends and public holidays.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Fluency in English is required.

Responsibilities

• Provide expertise services in a courteous manner.
• Handle all guest enquiries, requests, and comments efficiently.

Skills

Customer service focus

Excellent communication skills

Ability to work shifts and weekends

Computer skills in MS Office

Tools

Property Management Systems (PMS)

Job description

Overview

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Responsibilities

• The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
• You will handle all guest enquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred