Guest Service Agent

Minor International; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading hospitality group in Muscat is seeking a Guest Service Agent to provide outstanding service to guests. Responsibilities include taking reservations, greeting guests, and handling inquiries. Ideal candidates should have strong customer service skills, prior experience in hotel operations, and be fluent in English. Shift work is required. Competitive salary and benefits offered.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Fluency in English is required.
• Able to work shifts, weekends, and public holidays.
• Proficient in MS Office.

Responsibilities

• Take reservations and greet guests.
• Provide outstanding guest service during their stay.
• Handle all guest inquiries, requests, and comments.

Skills

Customer service

Communication skills

Computer skills

Tools

Property Management Systems

Job description

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred