Front Office Agent - Omani National

Mandarin Oriental Hotel Group Limited; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

A luxury hotel in Muscat is seeking a Front Office Agent to be the first point of contact for guests, ensuring exceptional service that reflects Omani hospitality. Responsibilities include greeting guests, managing preferences, and handling invoicing. Candidates should excel in communication and teamwork, aligned with the hotel's commitment to quality service.

Benefits

Complimentary nights through MOstay

Health benefits and wellness programmes

Learning and development programmes

Qualifications

• Able to work in a team-oriented, high-volume environment.
• Excellent communication skills to interface with guests.
• Strong attention to detail in managing guest preferences and invoicing.

Responsibilities

• Greet, check in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest history profiles.
• Ensure customer satisfaction from arrival to departure.

Skills

Customer service

Teamwork

Effective communication

Job description

Overview

Front Office Agent

Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences, with a strong development pipeline. The Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situlated in a prime beachfront location, Mandarin Oriental, Muscat offers 150 guestrooms and suites, five restaurants and bars, a spa, a pool, and a ballroom with views of the Arabian Sea plus spaces for events. The hotel also includes 155 Residences with sea or mountain views.

About the job

Front Office Agent serves as the cultural face of the hotel and the gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental’s hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.

Key Responsibilities

• Greet, check in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest history profiles.
• Handle cash drawer properly as outlined in the MOMCT Controller’s Policy.
• Check cash float at the beginning and end of each shift to ensure amounts are correct.
• Provide quality service with colleagues to guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
• Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
• Communicate clearly with the Night Duty Manager and Accounting Department.
• Establish a good working knowledge of the hotel outlets and products.
• Ensure customer satisfaction from arrival to departure in accordance with MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and MOQA service standards.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Able to communicate special features and services unique to the guest’s needs.
• Handle guests’ incoming and outgoing correspondence (facsimile, messages, mail, etc.).
• Prepare daily arrival, in-house, and next-day arrival buckets (including welcome cards, guest business cards, registration cards and limousine arrivals).
• In charge of guest invoices (in-house).
• Check credit card authorization in SMS for all in-house guests.
• Perform any other reasonable duties as required by hotel management.

Our commitment to you

• Learning & Development. Our learning and development programmes support your growth at various stages of your career.
• MOstay. Complimentary nights and favourable rates for you and loved ones through the MOstay programme.
• Health & Colleague Wellness. A variety of health benefits and wellness programmes for colleagues globally.
• Retirement Plans. Different retirement plans depending on length of service and role.