Front Desk & Guest Experience Specialist

Confidential; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

A prominent reception service provider in Muscat seeks a Receptionist to deliver exceptional customer service. Responsibilities include managing the reception desk, handling calls and emails, maintaining office organization, and ensuring high standards of hospitality. The ideal candidate will have a High School Diploma, 1-2 years of relevant experience, and fluency in both English and Arabic. This role is crucial for maintaining the impression of the front office and demands results-oriented skills and proficiency in IT systems.

Qualifications

• 1-2 years experience in a service industry, ideally in property, development/FM, or hospitality.
• Experience in customer service.
• Fluency in English and Arabic, both verbal and written.

Responsibilities

• Provide professional reception service to all visitors and callers.
• Manage inbound customer service email, logging and forwarding emails.
• Maintain the reception area cleanliness and organization.

Skills

IT Proficient

Persuasive Communication

Results oriented

Excellent communication skills

Education

High School Diploma

Tools

Customer Service Systems

Job description

A prominent reception service provider in Muscat seeks a Receptionist to deliver exceptional customer service. Responsibilities include managing the reception desk, handling calls and emails, maintaining office organization, and ensuring high standards of hospitality. The ideal candidate will have a High School Diploma, 1-2 years of relevant experience, and fluency in both English and Arabic. This role is crucial for maintaining the impression of the front office and demands results-oriented skills and proficiency in IT systems.