Concierge - Omani National

Mandarin Oriental Hotel Group Limited; Muscat; On-site; OMR 12,000 - 20,000; Full time

Job summary

Mandarin Oriental Muscat seeks a Concierge to enhance guest experiences by providing exceptional service. Responsibilities include managing guest relations, billing, and collaborating to create unique activities. Join a team committed to legendary service in a luxury environment.

Benefits

Complimentary nights at properties worldwide

Health benefits and wellness programs

Tailored learning programs for career growth

Various retirement plans

Qualifications

• Experience in a concierge or similar customer-facing role is preferred.
• Ability to engage with guests and enhance their experience.
• Knowledge of local activities and services in Muscat.

Responsibilities

• Creates memorable moments and collaborates with partners for unique guest experiences.
• Manages guest check-in, check-out, and handles inquiries effectively.
• Coordinates with departments to ensure seamless guest service.

Skills

Customer Service

Guest Relations

Communication

Problem Solving

Job description

Concierge

Mandarin Oriental Muscat is looking for a Concierge to join our Front Office team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom with spectacular views of the Arabian Sea, as well as various banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combines legendary service, world-class amenities, and sweeping sea or mountain views.

About the job

• Creates memorable moments that surprise and inspire our guests.
• Collaborates with external partners to craft unique experiences for guests.
• Knows about all cultural, sports, and other activities in Muscat and surroundings.
• Performs all functions within the Concierge Desk, including check-in, check-out, credit card handling, complaint resolution, guest relations, and correspondence.
• Acts as the first point of contact for guest relations and services.
• Assists with billing and invoice preparation.
• Prepares reports according to MOHG standards.
• Upholds all standards such as LQE, CQE, Forbes 5-star, and drives service excellence.
• Supports operational shifts at the Concierge Desk and assists the team.
• Acts as an ambassador of the hotel, engaging actively with guests and colleagues.
• Follows all applicable standards, policies, and rules related to quality, sustainability, and FLHSS of the Rooms Division.
• Develops and supports trainees, interns, and team members.
• Handles and updates Guest360 and Fans of MO profile data.
• Promotes the Fans of MO guest recognition program to guests.
• Maintains high standards of personal hygiene, behavior, and grooming.
• Handles guest complaints tactfully and escalates appropriately.
• Coordinates with other departments to ensure teamwork.
• Stays informed about regional activities and memorizes relevant information.
• Researches new restaurants to recommend to guests.

Our commitment to you

• Learning & Development: We provide tailored learning programs to support your career growth.
• MOstay: Enjoy complimentary nights and attractive rates at our properties worldwide.
• Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
• Retirement Plans: We provide various retirement plans based on your role and tenure.

We’re Fans. Are you?