Client Relationship Executive

Orent; Muscat; On-site; OMR 15,000 - 20,000; Full time

Job summary

A startup in the proptech industry in Muscat is seeking a Client Relationship Executive to manage and support client needs. The ideal candidate will be fluent in Arabic and English, have strong communication skills, and a proactive approach to building relationships. Responsibilities include onboarding clients, addressing their inquiries, and ensuring a great customer experience, with a compensation structure including salary and commission.

Qualifications

• Fluency in both Arabic and English (spoken and written).
• Excellent communication and interpersonal skills.
• Strong presentation and negotiation abilities.
• Ability to handle client queries with professionalism and patience.
• Organized, detail-oriented, and proactive in managing client accounts.
• Comfortable working independently in a fast-paced startup environment.
• Previous experience in property management, sales, or client relationship management is an advantage.

Responsibilities

• Serve as the primary point of contact for clients, handling inquiries, issues, and requests promptly.
• Present and pitch our services to potential clients in a clear and professional manner.
• Build and maintain strong, long-term relationships to drive trust and retention.
• Provide ongoing support to clients, resolving queries through calls, messages, and meetings.
• Collaborate with internal teams to ensure smooth onboarding and service delivery.
• Identify opportunities to upsell or cross-sell services to existing clients.
• Maintain accurate records of client interactions and feedback.
• Support both pre-sales and post-sales processes to ensure client satisfaction.

Skills

Fluency in both Arabic and English

Excellent communication and interpersonal skills

Strong presentation and negotiation abilities

Job description

Job Title: Client Relationship Executive

Overview

We are looking for a motivated and professional Client Relationship Executive to join our growing startup. This role combines sales and support responsibilities, focusing on building strong client relationships, driving adoption of our proptech services, and ensuring excellent customer experience.

Key Responsibilities

• Serve as the primary point of contact for clients, handling inquiries, issues, and requests promptly.
• Present and pitch our services to potential clients in a clear and professional manner.
• Build and maintain strong, long‑term relationships to drive trust and retention.
• Provide ongoing support to clients, resolving queries through calls, messages, and meetings.
• Collaborate with internal teams to ensure smooth onboarding and service delivery.
• Identify opportunities to upsell or cross‑sell services to existing clients.
• Maintain accurate records of client interactions and feedback.
• Support both pre‑sales and post‑sales processes to ensure client satisfaction.

Requirements

• Fluency in both Arabic and English (spoken and written).
• Excellent communication and interpersonal skills.
• Strong presentation and negotiation abilities.
• Ability to handle client queries with professionalism and patience.
• Organized, detail‑oriented, and proactive in managing client accounts.
• Comfortable working independently in a fast‑paced startup environment.
• Previous experience in property management, sales, or client relationship management is an advantage.

Salary + Commission