Butler

St. Regis Hotels & Resorts; Muscat; Sur place; OMR 8 000 - 12 000; Plein temps

Résumé du poste

St. Regis Hotels & Resorts at Al Mouj, Muscat seeks a dedicated Butler team member to deliver bespoke guest experiences from pre-arrival to departure.

The role emphasizes high-touch service, personal attention, and seamless collaboration with other hotel departments to anticipate and fulfill guest needs. Candidates should have at least 6 months related work experience and a high school diploma or equivalent.

Qualifications

• Related Work Experience: 6-months related work experience required.
• Education: High school diploma or G.E.D. equivalent.

Responsabilités

• Provide bespoke experiences and services to fulfill guest needs during pre-arrival, check-in, throughout the stay and upon departure.
• Coordinate Butler Valets, and verify that other departments supporting butler services are equipped to meet guest needs.
• Uphold quality standards, maintain professional appearance and communications.

Connaissances

Guest service

Communication

Time management

Formation

High school diploma

Description du poste

Additional Information

Job Number

26136787

Job Category

Rooms & Guest Services Operations

Location

Al Mouj, Muscat, OmanVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills. You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Supervisory Experience: No supervisory experience.

License or Certification: None

Required Qualifications

Related Work Experience: 6-months related work experience required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.