Business Support Executive

Tamimah Digital; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A digital marketing agency in Muscat seeks an Omani national for customer care management, brand representation, and digital presence tasks. Responsibilities include handling inquiries, managing social media, and content localization. Ideal candidates will have excellent communication in Arabic and English, strong interpersonal skills, and a proactive attitude.

Responsibilities

• Handle customer inquiries and feedback through calls, emails, or in-person visits.
• Maintain excellent client relationships by offering prompt assistance.
• Conduct client visits whenever needed to address requirements and gather feedback.
• Represent the company at exhibitions and conferences.
• Assist in planning and coordinating company participation in events.
• Manage social media accounts and coordinate with design teams.
• Translate and adapt business content into Arabic.
• Review and proofread translated materials for clarity.

Skills

Excellent communication skills in Arabic and English

Strong interpersonal abilities

Presentation abilities

Customer-first mindset

Business Development

Organized and proactive

Attention to detail

Basic understanding of marketing

Positive attitude

Job description

(Omani Nationals Only)

Key Responsibilities:

1. Customer Care & Relationship Management

• Handle customer inquiries and feedback through calls, emails, or in-person visits.
• Maintain excellent client relationships by offering prompt assistance and ensuring customer satisfaction.
• Conduct client visits whenever it’s needed to address the requirements and gather feedback.
• Coordinate between departments to ensure smooth order processing, service delivery, and issue resolution.

2. Brand Representation & Corporate Events

• Represent the company at exhibitions, trade fairs, conferences.
• Assist in planning and coordinating company participation in business events and networking activities.
• Maintain a professional and approachable presence as the company’s ambassador during external engagements.

3. Social Media & Digital Presence

• Manage social media accounts by planning, posting, and scheduling regular content updates.
• Suggest creative content ideas aligned with the company’s brand tone and marketing goals.
• Coordinate with the design and marketing teams to ensure brand consistency across platforms.

4. Content Arabization & Localization

• Translate and adapt business content (posters, documents, web pages, etc.) into Arabic while maintaining accuracy and cultural relevance from time to time.
• Work with internal and external teams to ensure all materials meet local standards and brand guidelines.
• Review and proofread translated materials for clarity and tone consistency.

Key Qualities & Skills Required:

• Excellent communication skills in Arabic and English (spoken and written). Hindi is an advantage.
• Strong interpersonal and presentation abilities with a customer-first mindset and Business Development.
• Smart, well-groomed, and confident in public representation and client interactions.
• Organized, proactive, and able to multitask in a fast-paced environment.
• Strong sense of responsibility, punctuality, and attention to detail.
• Basic understanding of marketing, event coordination, and business communication.
• A positive, energetic attitude, ability to handle strain and stress.