Bell Captain

Minor International; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A prominent hospitality company in Muscat seeks a dedicated professional to enhance guest satisfaction and manage Concierge operations. The ideal candidate will have a High School Diploma, experience in Front Office, and excellent communication skills. The role involves ensuring timely follow-up on guest matters and providing local information to create exceptional guest experiences.

Qualifications

• Experience in Front Office is preferred.
• Ability to provide excellent guest service.
• Familiarity with transportation and local attractions.

Responsibilities

• Ensure guest satisfaction and follow-up on issues.
• Oversee day-to-day operations of the Concierge.
• Provide information and assistance to guests.

Skills

Good communication skills

Familiar with local information

Good level of English

Education

High School Diploma

Job description

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.

Qualifications

• High School Diploma
• Previous experience in Front Office
• Familiar with local information such as transportation, attractions and airport information
• Good communication skills
• Good level of English both verbal and written