Barista

UrbaCon Contracting & Trading Company; Oman; On-site; OMR 2,500 - 10,000; Full time

Job summary

A reputable contracting firm in Oman is seeking an experienced Barista responsible for preparing and serving high-quality coffee drinks. The ideal candidate will possess strong coffee knowledge and excellent customer service skills, aiming to create a memorable experience for patrons. Preference will be given to candidates with GCC experience.

Qualifications

• Minimum 3 years working experience.
• 2 years relevant working experience is required.
• 2 years of GCC experience is a plus.

Responsibilities

• Operate espresso machines and coffee brewing equipment.
• Grind coffee beans and prepare beverages accurately.
• Take customer orders and process payments.
• Maintain cleanliness and restock supplies as needed.
• Engage with customers to create a positive experience.

Skills

In-depth understanding of coffee varieties

Excellent communication skills

Strong attention to detail

Ability to handle multiple tasks

Troubleshooting skills during preparation

Education

High School Diploma

Diploma in Food and Beverage related course

Job description

Job Summary

The Barista is responsible to prepare and serve a variety of coffee-based beverages to customers, ensuring quality and consistency in every cup. They are responsible for operating espresso machines, brewing coffee, steaming milk, and creating latte art, as well as taking customer orders, processing payments, and maintaining cleanliness in the coffee shop or cafe. Additionally, Baristas may provide recommendations to customers, answer questions about coffee blends and brewing methods, and contribute to creating a welcoming and enjoyable atmosphere for guests. Their role is essential in providing excellent customer service and delivering a memorable coffee experience to patrons.

Job Responsibilities 1

• Operate espresso machines and other coffee brewing equipment to prepare a variety of coffee beverages, including espresso, cappuccino, latte, and macchiato.
• Grind coffee beans and measure out the appropriate amount for each beverage, ensuring freshness and consistency in flavor.
• Steam and froth milk to the desired texture and temperature for each drink, incorporating foam art as requested.
• Take customer orders accurately and efficiently, providing recommendations and answering questions about menu items.
• Process payments using cash registers or POS systems, handling cash and card transactions with accuracy and professionalism.
• Maintain cleanliness and sanitation standards in the coffee preparation area, including equipment, countertops, and utensils.
• Restock coffee beans, milk, syrups, and other supplies as needed, ensuring that ingredients are readily available for service.
• Engage with customers in a friendly and welcoming manner, providing exceptional customer service and creating a positive experience.
• Collaborate with other team members to ensure smooth operations during busy periods, assisting with tasks such as cleaning, stocking, and organizing.
• Stay informed about coffee trends, brewing techniques, and specialty drinks, continuously improving skills and knowledge to enhance the coffee experience for customers.

Job Knowledge & Skills

• In-depth understanding of different coffee varieties, blends, and brewing methods, including espresso extraction, milk steaming, and latte art techniques.
• Excellent communication and interpersonal skills to engage with customers, take orders accurately, and provide recommendations based on preferences and tastes.
• Strong attention to detail to ensure consistency in coffee preparation, including precise measurements, proper extraction times, and accurate milk frothing.
• Ability to handle multiple tasks simultaneously, such as taking orders, preparing beverages, and processing payments, while maintaining efficiency and quality.
• Capacity to troubleshoot issues that may arise during coffee preparation, such as equipment malfunctions or customer complaints, and resolve them quickly and effectively.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

• Resilience
• Quality
• Leadership
• Inventory Management L1
• Food Safety and Sanitation L1
• Product and Service Knowledge L1
• Agility
• Beverages L1
• Adminstrative Services L1

Education

• High School Diploma
• Diploma in Food and Beverage related course