Store General Manager

Merge Recruitment Agency; Oman; On-site; OMR 26,500 - 33,000; Full time

Job summary

A reputable retail chain in Oman is seeking a Store General Manager to lead the store operations and ensure high standards of customer service. The ideal candidate should have over 5 years of experience in a similar role within the electronics retail sector, possess strong leadership skills, and be proficient in both Arabic and English. This position requires excellent communication abilities and a proactive approach to problem-solving.

Qualifications

• 5+ years in a similar position in large Electronics Retail or Hyper.
• Strong leadership skills and ability to communicate effectively.
• Ability to develop action plans for team members.

Responsibilities

• Lead and mentor store employees for future promotions.
• Ensure customer service standards are achieved.
• Report on preventative maintenance plans.

Skills

Leadership skills

Strong computer skills

Arabic and English Proficiency

Business acumen

Problem-solving experience

Education

Bachelor degree from a reputable university

Job description

A Reputable Retail Chain of Electronics & Home Appliances Large Format Stores throughout Gulf Area requires for its branch in Oman the following position:
Job Title: Store General Manager
Reports To: Regional Manager

Positions Supervised: Store Sales Managers; Store Operations Managers, who supervise Customer Service Security; Inventory; Receiving; Cash Office

Job Description

Leadership:

• identify, develop, and mentor people for future promotion
• ensure that everyone in the store understands their role in creating success for the store
• provide direction to all reports on day to day issues
• conduct weekly meetings with Zone Supervisors and Assistant Store Manager (collectively and individually) to discuss accountabilities and for brilliant execution

Employees Management:

• ensure the execution of ongoing performance management and formal semiannual appraisal
• maintain ongoing system for recruitment, development, recognition and retention of front-line management and all employees to maintain workforce stability
• work with front-line management and Human Resources to create and maintain an environment for successful human resource management and high performance

Employees Development:

• coach all reports for long term personal and business success
• continually seeks to improve associates’ engagement at all levels, actively develops and coach leaders within the store

Customer Experience:

• achieve or exceed customer service standards, both internal and external. Ensure customer relations policies and procedures are being followed. Ensure departments are scheduling employees according to business needs

Security and Safety:

• ensure that all employees are afforded a healthy and safe working environment

Maintenance:

• report and follow up on preventative maintenance plans and activities. Ensure that the overall look

Requirements

• Arabic - Native / Mother Tongue
• English - Fluent / Excellent
• Own a Car: Any
• Have Driving License: Yes

Job Skills

• Bachelor degree from a reputable university
• 5 years + in the same position in large Electronics Retail or Hyper.
• Arabic and English Proficiency.
• Strong computer skills.
• Strong leadership skills coupled with business acumen and the ability to communicate with conviction and clarity.
• The ability to assess team member’s strengths and limitations and to develop action plans to achieve their potential. Introduce succession planning to the department and provide staff development and mentoring in the ongoing professional development.
• Sets the tone by exemplifying consistent values mentioned above.
• Ability to communicate effectively with superiors, subordinates, peers, and major partners.
• Self-starter. Concentrates energies on removing encumbrances to new thoughts. Emulates the entrepreneurial spirit and intelligent risk taking. Does not let current thinking be restricted by the past or by the apparent boundaries of own area. Independently initiates and sees to completion of projects of moderate to large scope. Projects impact success of major goals of functional area of responsibility.
• Shows initiative and skill in penetrating own part of the business to gain a firm understanding of what the problems are and why. Has extensive experience in solving a wide range of problems. Reaches out to make good use of all resources and expertise available.

About The Company