Wellington Service Planner & Scheduler: Route Optimizer

Rentokil Initial; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Rentokil Initial in Wellington is seeking a Service Planner to coordinate technician schedules and routes. You will ensure timely appointments, accurate records, and smooth communication between sales and service teams in a dynamic, safety-conscious environment.

The role requires strong planning, detail focus, and a proactive approach to problem solving to keep service delivery efficient and customer-focused across our NZ operations.

Qualifications

• Decisive with quick, informed decisions in a fast-paced service environment.
• Excellent attention to detail and accuracy in scheduling and records.
• Strong planning and organisational skills to manage technician rosters.
• Analytical mindset to assess service performance and routes.
• Customer-focused approach to service delivery.

Responsibilities

• Plan and manage daily, weekly, and monthly schedules for technicians.
• Optimise service routes in Lower North Island to reduce travel time and boost productivity.
• Confirm appointments with customers and communicate schedule changes promptly.
• Coordinate urgent service requests with sales and technicians.
• Fill schedule gaps due to cancellations, rebooks, or weather.
• Reschedule customer appointments as needed due to operational or weather-related changes.
• Ensure maintenance treatments are scheduled and completed on time.
• Maintain accurate service records and update data in company systems.
• Address service-related issues and ensure timely resolution.
• Communicate effectively with technicians, customers, and internal teams.
• Provide routing and appointment-confirmation support to other regions as needed.

Skills

Decision making

Attention to detail

Planning & organisation

Analytical mindset

Customer oriented

Negotiation skills

Communication skills

Territory knowledge

Problem solving

Job description

Rentokil Initial in Wellington is seeking a Service Planner to coordinate technician schedules and routes. You will ensure timely appointments, accurate records, and smooth communication between sales and service teams in a dynamic, safety-conscious environment.

The role requires strong planning, detail focus, and a proactive approach to problem solving to keep service delivery efficient and customer-focused across our NZ operations.