Wellbeing Lead

Southern Cross Medical Care Society; Auckland; On-site; NZD 100,000 - 140,000; Full time

Benefits offered by this job

Five days of wellbeing leave per year

Health insurance for you and family

Life insurance cover

Parental leave benefits and financial

Volunteer day each year to support a

Hybrid environment and work-life

Diversity, Equity and Inclusion forums

Job summary

Southern Cross Health Insurance is seeking a Wellbeing Lead to drive our wellbeing strategy and programme across the organisation. You will champion evidence-based wellbeing initiatives, partner with leaders, and translate insights into practical actions that improve workforce wellbeing and performance.

You will collaborate with the Health & Safety function, manage partnerships, and help embed a proactive wellbeing culture.

Qualifications

• Experience in workplace wellbeing or psychosocial wellbeing.
• Strong programme management to lead initiatives.
• Experience working with wellbeing providers, vendors, and internal stakeholders.
• Excellent stakeholder engagement with senior leaders.
• Data-driven mindset to translate insights into actions.
• Ability to handle sensitive wellbeing matters.
• Experience in contact centre or large office environments is valued.

Responsibilities

• Lead our wellbeing strategy, roadmap and programme of initiatives, moving wellbeing from activity to organisational impact.
• Own and evolve the Personify Health programme including engagement, governance and reporting.
• Partner with Health & Safety Lead to support psychosocial safety and healthy work design.
• Manage wellbeing partnerships, vendors and external specialists.
• Use data, surveys and feedback to identify opportunities and inform decisions.
• Support leaders and wellbeing champions to embed wellbeing across the organisation.
• Provide guidance on wellbeing pathways and casework as needed.

Skills

Wellbeing expertise

Programme management

Stakeholder engagement

Data-driven

Mental health awareness

Tools

Vendor management

Job description

About us

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do - delivering exceptional value for our members and creating an environment where our people thrive. Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do - and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About the role

As our Wellbeing Lead, you'll play a pivotal role in helping our people thrive by leading wellbeing initiatives that create meaningful impact across Southern Cross. Working closely with our Health & Safety Lead, you'll champion a proactive, evidence-based approach to wellbeing, supporting healthy behaviours, psychosocial safety, resilience, and sustainable performance. This is an exciting opportunity for a wellbeing specialist who enjoys influencing organisational culture, partnering with leaders, and turning wellbeing insights into practical actions that make a real difference for our people.

Key responsibilities include:

• Leading our wellbeing strategy, roadmap, and programme of initiatives, shifting wellbeing from activity to organisational impact.
• Owning and continuously evolving our Personify Health programme, including engagement, communications, governance, reporting, and vendor management.
• Partnering with the Health & Safety Lead to support psychosocial safety, healthy work design, prevention initiatives, and integrated HSW outcomes.
• Managing wellbeing-related partnerships, including our EAP provider, wellbeing vendors, flu vaccination programme, and external wellbeing specialists.
• Using wellbeing data, survey insights, utilisation trends, and team member feedback to identify opportunities and inform decision-making.
• Supporting leaders and wellbeing champions to build capability and embed wellbeing across the organisation.
• Managing wellbeing casework and providing guidance on appropriate wellbeing support pathways where required.

About you

You'll be an experienced wellbeing professional who is passionate about helping people perform at their best and creating workplaces where people can thrive. To be successful in this role, you'll bring:

• Demonstrated experience in workplace wellbeing, psychosocial wellbeing, mental health, healthy work design, or a related discipline.
• Strong programme management experience, with the ability to lead, enhance, and embed wellbeing initiatives across an organisation.
• Experience working with wellbeing providers, vendors, and internal stakeholders to deliver successful wellbeing outcomes.
• Excellent stakeholder engagement and influencing skills, with the confidence to work alongside senior leaders and subject matter experts.
• A data-driven mindset and the ability to translate insights into meaningful recommendations and actions.
• Strong judgement and discretion when managing sensitive wellbeing matters.
• Experience within contact centre, customer service, or large office-based environments will be highly regarded.

Our values – who we are and what's important to us

Ngākau nui. Āhurutanga. Tikanga.

Join a team that's always there, always real, always true. If you thrive in a purpose-driven, diverse and supportive culture, we think you'll love working with us.

What we offer you

• Five days of wellbeing leave per year (pro-rated for part-timers).
• Health insurance for you and your immediate whānau.
• Life insurance cover and discounts on pet and travel insurance.
• Extra parental leave benefits and financial wellbeing support.
• The opportunity to participate in our workplace wellbeing programme.
• But that's not all.
• If you need more time to support your whānau, we offer work-life balance, a hybrid environment, and each year you have a volunteer day to spend with your team contributing to a cause or community of your choice.
• This role is Auckland-based, and while we appreciate interest from candidates in other locations, we're unfortunately not able to consider remote options for this position.
• We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging.
• We also facilitate an active, employee-led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.

If you share our commitment and passion, we'd love to hear from you.