Virtual Fencing Support Specialist

Aotearoa New Zealand Association of Social Workers; Auckland; Hybrid; NZD 60,000 - 85,000; Full time

Job summary

Halter is seeking a Virtual Fencing Support Specialist to join our Guidance Operations team in New Zealand. Based at our Auckland CBD HQ or Morrinsville R&D farm, you’ll troubleshoot in‑app questions, replay collar data, and verify firmware updates before field release.

You’ll work in a small, focused team, diagnose issues from data, and provide practical guidance to farmers. Travel to both locations is expected as you support customers on farms and contribute to product improvements.

Qualifications

• Passion for agriculture and practical problem solving.
• Ability to interpret collar data and diagnose issues.
• Strong communication with farmers, clear and empathetic.

Responsibilities

• Troubleshoot in-app questions from farmers.
• Replay collar data to diagnose events.
• Test firmware updates prior to field deployment.
• Travel to Auckland or Morrinsville as required.

Skills

Agriculture knowledge

Data analysis

Problem solving

Technical communication

Job description

At Halter, we’re building world-class virtual fencing technology that transforms the way farmers and ranchers work. We tackle complex, real-world problems with technical solutions, helping farmers lift productivity, care for their animals, and farm more sustainably.

We’re looking for a Virtual Fencing Support Specialist to join our Guidance Operations team. This is a great role for someone who’s passionate about ag, understands farming deeply and thrives on problem solving.

Please note that this role can be based as our Auckland CBD HQ or our R&D Office in Morrinsville.

This role sits right at the intersection of tech and farming. We’ll train you to become an expert in virtual fencing; understanding the technology inside out, and how animals interact with it. You’ll work in a small, focused team handling the trickier support queries we get from farmers, digging into data, diagnosing issues, and helping deliver world-class support.

About the role

With about a million collars online, there’s always something interesting to dig into. Farmers reach out via our in-app chat, and your job is to get to the bottom of their questions and issues. You’ll use data from the collars to replay events and figure out exactly what happened. When a new farm starts with Halter, their cows go through a training process. In this role, you’ll be monitoring how that’s going, using data to track progress and reaching out to farmers to offer support, insights, or advice as needed. Every time we release a new version of firmware, it has to be thoroughly tested before it hits the field. You’ll start by walking the collar around like a cow (seriously), then dive into the data to make sure everything’s working as expected as we roll it out to the wider fleet.

This role can be based at our Auckland CBD HQ or our R&D farm in Morrisville. Regular travel to each location would be required. While we aim to solve most issues remotely, sometimes you’ll be out on customers’ farms, hands-on, helping them directly.

What we’re looking for

• You’re passionate about agriculture and want your work to make a difference.
• You get farming. Not just the big picture, but the everyday stuff that actually matters.
• You’re tech-savvy, love figuring stuff out and don’t mind getting your hands dirty.
• You know how to talk to farmers: straight up, no BS. Even when things are not working as they should; you can keep the conversation productive and find a way forward
• You’re a critical thinker who can solve complex problems, even when the pressure’s on.
• You’re organised, you care about the details, and you don’t let things slip.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Agriculture, Forestry & Fishing 101-1,000 employees

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance.

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance.