Veterinary Receptionist

National Veterinary Associates, Inc.; Auckland; On-site; NZD 28,000 - 39,000; Part time

Benefits offered by this job

Wellness spending account

RRSP matching

Continuing education opportunities

Flexible scheduling

Supportive team

Job summary

National Veterinary Associates is seeking a compassionate Veterinary Receptionist in Auckland to greet clients, manage front desk duties, and support day-to-day operations in a busy clinic. You will ensure a welcoming experience for pets and owners while coordinating appointments and payments.

The role emphasizes strong communication, organization, and teamwork within a supportive environment. Part-time hours (20–30 per week) offer flexibility, staff wellness benefits, and opportunities for

Qualifications

• Experience in a veterinary clinic is preferred.
• Familiarity with veterinary practice management software (Avimark) is an asset.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Compassion and patience when interacting with animals and their owners.
• Strong attention to detail and commitment to accurate record keeping.
• Positive attitude and willingness to contribute to a collaborative team environment.

Responsibilities

• Welcome clients and patients in a professional and friendly manner.
• Perform front desk and administrative duties, including client and patient intake and discharge.
• Schedule appointments appropriately based on patient needs and appointment availability.
• Deliver exceptional client service in person and over the phone.
• Facilitate clear communication between clients and the veterinary care team.
• Assist with client education by reinforcing veterinary recommendations and pet care guidance.
• Maintain accurate medical and client records in accordance with hospital protocols.
• Process invoices, payments, daily cash balancing, and reconciliation accurately.
• Help maintain a clean, organized, and welcoming clinic environment.
• Support efficient patient flow throughout the hospital.

Skills

Veterinary clinic experience

Customer service

Communication skills

Multitasking

Organizational skills

Compassionate care

Detail oriented

Team player

Tools

Avimark

Job description

Are you passionate about animals and committed to delivering exceptional customer service? We are seeking a compassionate, reliable, and customer-focused Veterinary Receptionist to join our supportive and collaborative team.

At our hospital, we pride ourselves on creating a positive workplace where team members work together to provide outstanding care for both pets and their owners. As a key member of our team, you will help create a welcoming experience for clients while supporting the daily operations of our busy veterinary practice.

Key Responsibilities

• Welcome clients and patients in a professional and friendly manner


• Perform front desk and administrative duties, including client and patient intake and discharge


• Schedule appointments appropriately based on patient needs and appointment availability


• Deliver exceptional client service in person and over the phone


• Facilitate clear communication between clients and the veterinary care team


• Assist with client education by reinforcing veterinary recommendations, general pet care guidance, and post-treatment instructions


• Maintain accurate medical and client records in accordance with hospital protocols


• Process invoices, payments, daily cash balancing, and reconciliation accurately


• Help maintain a clean, organized, and welcoming clinic environment


• Support efficient patient flow throughout the hospital

Qualifications & Skills

• Previous experience in a veterinary clinic is preferred


• Experience with Avimark or other veterinary practice management software is considered an asset but is not required


• Strong organizational skills and the ability to multitask in a fast-paced environment


• Excellent communication and customer service skills


• Compassion and patience when interacting with animals and their owners


• Strong attention to detail and commitment to accurate record keeping


• Positive attitude and willingness to contribute to a collaborative team environment


• Ability to work independently while also supporting team goals

What We Offer

• Wellness Spending Account


• RRSP matching program


• Continuing education opportunities


• Flexible scheduling opportunities that support work-life balance


• A supportive team dedicated to professional growth and personal well-being

Schedule

Part-Time
Approximately 20–30 hours per week

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.