Train Manager

Auckland One Rail; Auckland; On-site; NZD 55,000 - 70,000; Full time

Job summary

A transportation company in Auckland is seeking a Train Manager to ensure passenger safety and comfort. This permanent, full-time position includes comprehensive training and requires strong communication skills and a current NZ Driver License. Candidates must be able to manage stressful situations and work rotating shifts, including weekends. The role offers perks like free train travel and discounts for dependents.

Benefits

Free Train Travel

Travel Discount

NZ Railways Trust Membership

Qualifications

• Exceptional communication skills and fluency in English.
• The ability to calmly manage stressful situations.
• A full, clean, current NZ Driver License.

Responsibilities

• Make announcements and keep passengers informed.
• Assist passengers and de-escalate situations on the train.
• Operate the train doors at each station.

Skills

Customer service

Communication

Calm under pressure

Physical fitness

Fluency in English

Job description

About the Role

You will be the go-to person for commuters, visitors and other passengers as they travel from A to B - as you walk the length of the train and pass through each carriage during your journey, you will be responsible for making announcements, keeping people informed, answering any questions, de-escalating situations and operating the doors at each station. Please note this isn't a managerial role - you are responsible for the customers on board the train, their safety and comfort.

This is a permanent, full-time position and you must be able to work rostered shifts across the fortnight on a rotating basis, including weekends and public holidays.

Full paid training is provided and involves six weeks of classroom training at our Wiri depot (including first aid training) and six weeks of on-the-job training across the network. Uniform and PPE are also provided and no previous experience as a Train Manager is required.

This is a chance to work in one of the fastest growing industries in Auckland as our transport network continues to expand.

About You

We are looking for customer focused, well-presented, health and safety-minded people who are able to stay calm under pressure and can handle stressful situations. Communication is key in this role, and you will need a decent level of physical fitness as you will spend a lot of time on your feet and be physically able to pull yourself into the driver\'s cab. This role requires you to be based in New Zealand and have the legal right to work here.

You will also need:

• The right to work in NZ.
• A full, clean, current N.Z. Driver Licence.
• Exceptional communication and fluency in English.
• The ability to complete a medical assessment with one of our doctors.

Next Steps

If you feel you have the drive, passion, and expertise to perform in this exciting opportunity, we would love to hear from you!

We receive hundreds of applications for these types of roles and will not be able to respond to everyone individually.

Our confirmed start dates for 2026 are 12 January, 2 February and 9 March. Successful candidates will be allocated to a start date according to availability and must not have any leave plans or holidays booked for at least six months following their start date.

Due to the number of applications we typically receive and the safety critical nature of the role, our recruitment process involves multiple steps including an assessment, video interview, phone interview, and an in-person interview.

This is a safety critical role and requires all successful applicants to meet pre-employment checks which include a satisfactory criminal history check, drug & alcohol testing, ACC check, medical assessment and references.

The pre-employment medical assessment takes into consideration various medical conditions including sleep disorders, diabetes, colour blindness and heart conditions.

This advertisement may close at any time due to the volume of candidates, so please don\'t hesitate to apply.

• Free Train Travel: Enjoy complimentary train travel on Auckland passenger trains.
• Travel Discount: Nominate a person and up to 3 dependents for train travel discounts.
• NZ Railways Trust Membership: Benefit from discounted holiday accommodation and medical perks.