Train Attendant

KiwiRail Freight; Palmerston North; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

4 weeks Annual Leave

Uniform and Training provided

Discounted health insurance

Travel privileges on KiwiRail trains

Staff welfare trust

Job summary

KiwiRail is seeking a Train Attendant in Palmerston North to service the Capital Connection to Wellington. You will greet customers, deliver first-rate food and beverage service, assist with luggage, and perform cash handling in line with policies.

You should have hospitality and customer service experience, be fit to lift luggage, hold a full NZ Driver’s Licence, and communicate well. The role offers uniform, training, travel privileges, annual leave, and support networks.

Qualifications

• Previous hospitality and customer service experience is ideal.
• Good communication skills with people from all walks of life.
• Be fit, active and capable of lifting heavy luggage.
• Full NZ Driver’s Licence is required.

Responsibilities

• Deliver first-rate food and beverage service on trains.
• Perform cleaning duties and assist passengers as needed.
• Handle luggage and assist with boarding and alighting.
• Process cash handling and transactions in line with policies.

Skills

Customer service

Communication skills

Teamwork

Health & fitness

Job description

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Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism and Interregional commuter services experiences - the Te Huia, Northern Explorer, TranzAlpine, Coastal Pacific and Capital Connections trains.

This is a Palmerston North based role servicing the Capital Connection from Palmerston North to Wellington.

As a Train Attendant, you will love to travel and ensure that all customers enjoy an outstanding experience while travelling on our services. You will welcome, connect with and greet customers in a courteous, professional, and willing manner. Your daily duties will involve delivering a first-rate food and beverage service, cleaning duties, luggage handling and carrying out all cash handling and transactions in line with policies and procedures as required.

You will need a full NZ Driver’s License.

• No two days is the same.
• Working in a team environment to achieve the common goal of exceptional customer experience, safety and wellbeing.
• Multitask and problem solve on the fly.
• At the end of your shift, that is where your working day ends.
• Previous hospitality and customer service experience is ideal
• A high standard of personal presentation and grooming
• Great communication skills to connect and have conversations with people from all walks of life
• Have good health, be fit, active and capable lifting heavy luggage
• A positive, can-do attitude to happily go the extra mile for customers
• Full NZ Driver’s License

Nōu te rourou | What’s in it for you:

• 4 weeks Annual Leave
• Uniform and Training provided
• Discounted health insurance for you and the whanau
• Enjoy our Scenic trains and Interislander with discounted travel privileges
• NZ Railways Staff Welfare trust - enjoy access to holiday homes across NZ & Australia
• Feel supported through our multiple networks and mentoring programmes
• Ongoing training and development

Kua rite, kia rite | Ready to Make a Difference?

Our people are everything. That’s why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunities to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.

Rā aukati | Applications close: 30 August 2026 (unless filled sooner)