Technical Support Consultant - D365 Customer Engagement

Fusion5; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work

Career progression

Work-life balance

Learning opportunities

Culture of trust

Job summary

Fusion5 is seeking a Technical Support Consultant to join the Dynamics 365 CE & Power Platform team in New Zealand. You will own complex customer issues end-to-end, diagnosing and resolving across Dynamics 365 CE, Dataverse and the Power Platform, including upgrades and maintenance.

Strong communication and proactive problem-solving are essential as you support customers in managed services environments. You will engage with technical and non-technical stakeholders, translate details into

Qualifications

• Technical knowledge of Dynamics 365 CE and Dataverse in complex customer environments.
• Experience across Power Platform elements: Power Apps, Canvas Apps, Power Pages, Power Automate.
• Web development experience (HTML, CSS, TS/JS) is an advantage.
• Microsoft certifications (Dynamics 365 / Power Platform).
• Strong troubleshooting, debugging and root-cause analysis skills with AI-assisted tools.
• Experience in managed services or similar customer support environments.
• Proactive, self-driven, able to work with minimal supervision.
• Excellent communication with both technical and non-technical stakeholders.
• Ownership, attention to detail, and focus on high-quality outcomes.

Responsibilities

• Take ownership of customer issues from triage to resolution and closure.
• Diagnose and resolve issues across Dynamics 365 CE, Dataverse and Power Platform.
• Support upgrades, releases, and ongoing platform maintenance.
• Operate independently to minimize dependency on delivery teams.
• Provide clear, timely communication translating technical details into outcomes.
• Identify recurring issues and drive improvements and prevention.
• Maintain thorough case documentation including root-cause analysis.
• Contribute to continuous improvement of support processes and knowledge sharing.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Power Apps

Power Automate

Canvas Apps

Power Pages

HTML/CSS/JS

Troubleshooting

Communication

Ownership

Microsoft Certifications

Education

Microsoft Certifications (Dynamics 365 / Power Platform)

Job description

• Own the resolution of complex customer issues across Dynamics 365 CE and Power Platform
• Join a high-performing support practice where technical depth & customer experience matter equally
• Use your expertise to drive proactive, high-quality support outcomes with Fusion5

Join Fusion5 and help businesses transform through technology.

At Fusion5, we're more than a solutions provider - we're a Transformation Partner. Across New Zealand and Australia, we help ambitious organisations go beyond by unlocking greater value, innovation and impact from their technology investments. Across business applications, AI, cloud, data, integration and managed services, we bring together connected solutions that solve real business problems and deliver lasting value. We're deeply committed to our customers' success, and we bring that same energy and care to supporting our people.

We are now seeking a Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within our Managed Services practice in New Zealand. This role is centred on delivering customer support excellence and is ideally suited to someone who enjoys getting hands-on with complex technical challenges, takes real ownership of outcomes, and builds strong, trusted relationships with customers through responsive, high-quality support.

What You'll Be Doing

In this role, you'll take end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage through to resolution and closure. You'll play a key role in maintaining service quality, reducing delivery dependency, and improving the customer support experience through strong technical problem-solving and proactive engagement.

You will:

• Take ownership of customer issues from initial triage through to resolution and closure, ensuring a high standard of service throughout
• Diagnose and resolve technical issues across Dynamics 365 CE, Dataverse and the wider Power Platform
• Support application upgrades, releases, and ongoing platform maintenance
• Operate independently to resolve issues, minimising over-reliance on delivery teams where possible
• Provide clear, timely and well-structured communication to customers, translating technical detail into practical outcomes
• Identify recurring issues, risks and opportunities for improvement, and take a proactive approach to problem prevention
• Maintain strong case documentation, including root cause analysis and resolution detail
• Contribute to continuous improvement across support processes, knowledge sharing and service quality.

About You

You're a customer-focused technical professional who enjoys problem-solving and takes pride in delivering high-quality outcomes. You can communicate effectively with both technical and non-technical stakeholders and are comfortable working across multiple customer environments.

You'll have:

• Technical knowledge of Dynamics 365 CE and Dataverse in complex customer environments
• Experience across elements of the Power Platform including Power Apps, Canvas Apps, Power Pages, Power Automate
• Experience with web development is also an advantage, including HTML, CSS, and TS/JS
• Microsoft technical certifications (Dynamics 365 / Power Platform)
• Strong troubleshooting, debugging and root cause analysis skills, with an understanding of how AI-assisted tools can be leveraged to accelerate diagnostics and improve support outcomes
• Experience working within managed services, application support, or similar customer support environments
• A proactive, self-driven approach and the ability to work independently with minimal supervision
• Excellent communication skills, with the ability to engage confidently with both technical and non-technical stakeholders
• A strong sense of ownership, attention to detail, and commitment to high-quality customer outcomes.

What's in it for you?

“Go Beyond” isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.

At Fusion5, you'll have the autonomy to shape a practice, the backing of an established trans‑Tasman organisation, and the opportunity to work alongside people who genuinely care about outcomes - not just output. We're proud to be a diverse, inclusive and forward‑thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported and successful. Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for.

• Work with innovative customers across a broad range of industries
• Flexible work arrangements and a genuine focus on work-life balance
• Access ongoing learning, development, and career progression opportunities
• Enjoy a culture that values trust, teamwork, customer success, and continuous improvement.

Ready to take the next step in your consulting career?

If you're technically strong, customer-focused, and enjoy solving complex issues in a support environment - even if you don't tick every box - we'd love to hear from you.