Technical Support Consultant - D365 Customer Engagement

Fusion5; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning and development opportunities

Work-life balance

Inclusive culture

Job summary

Fusion5 is seeking a Technical Support Consultant to join the Dynamics 365 CE & Power Platform team within the Managed Services practice in New Zealand. You will own resolution of complex customer issues, drive high-quality support outcomes, and build trusted relationships with customers through proactive engagement.

The role emphasizes hands-on problem solving, technical depth, and delivering value across NZ customer environments while supporting continuous improvement and knowledge sharing

Qualifications

• Experience with Dynamics 365 CE and Dataverse in complex environments.
• Exposure to Power Platform components: Power Apps, Canvas Apps, Power Pages, Power Automate.
• Web development knowledge (HTML, CSS, JavaScript) is a plus.
• Microsoft Dynamics 365 / Power Platform certifications are desirable.
• Experience in managed services or application support environments.

Responsibilities

• Take end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform.
• Diagnose and resolve complex technical problems and provide proactive engagement.
• Support application upgrades, releases, and ongoing platform maintenance.
• Communicate clearly with customers and document cases thoroughly.
• Identify recurring issues and contribute to process improvements.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Power Apps

Canvas Apps

Power Pages

Power Automate

HTML

CSS

JavaScript

AI-assisted tools

Tools

AI-assisted tools

Job description

• Own the resolution of complex customer issues across Dynamics 365 CE and Power Platform
• Join a high-performing support practice where technical depth & customer experience matter equally
• Use your expertise to drive proactive, high-quality support outcomes with Fusion5

Join Fusion5 and help businesses transform through technology.

At Fusion5, we're more than a solutions provider - we're a Transformation Partner. Across New Zealand and Australia, we help ambitious organisations go beyond by unlocking greater value, innovation and impact from their technology investments. Across business applications, AI, cloud, data, integration and managed services, we bring together connected solutions that solve real business problems and deliver lasting value. We're deeply committed to our customers' success, and we bring that same energy and care to supporting our people.

We are now seeking a Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within our Managed Services practice in New Zealand. This role is centred on delivering customer support excellence and is ideally suited to someone who enjoys getting hands-on with complex technical challenges, takes real ownership of outcomes, and builds strong, trusted relationships with customers through responsive, high-quality support.

What You'll Be Doing

In this role, you'll take end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage through to resolution and closure. You'll play a key role in maintaining service quality, reducing delivery dependency, and improving the customer support experience through strong technical problem-solving and proactive engagement.

You will:

• Take ownership of customer issues from initial triage through to resolution and closure, ensuring a high standard of service throughout
• Diagnose and resolve technical issues across Dynamics 365 CE, Dataverse and the wider Power Platform
• Support application upgrades, releases, and ongoing platform maintenance
• Operate independently to resolve issues, minimising over-reliance on delivery teams where possible
• Provide clear, timely and well-structured communication to customers, translating technical detail into practical outcomes
• Identify recurring issues, risks and opportunities for improvement, and take a proactive approach to problem prevention
• Maintain strong case documentation, including root cause analysis and resolution detail
• Contribute to continuous improvement across support processes, knowledge sharing and service quality.

About You

You're a customer-focused technical professional who enjoys problem-solving and takes pride in delivering high-quality outcomes. You can communicate effectively with both technical and non-technical stakeholders and are comfortable working across multiple customer environments.

The successful candidate will have experience with some of the following:

• Technical knowledge of Dynamics 365 CE and Dataverse in complex customer environments
• Experience across elements of the Power Platform including Power Apps, Canvas Apps, Power Pages, Power Automate
• Experience with web development is also an advantage, including HTML, CSS, and TS/JS
• Microsoft technical certifications (Dynamics 365 / Power Platform)
• Strong troubleshooting, debugging and root cause analysis skills, with an understanding of how AI-assisted tools can be leveraged to accelerate diagnostics and improve support outcomes
• Experience working within managed services, application support, or similar customer support environments
• A proactive, self-driven approach and the ability to work independently with minimal supervision
• Excellent communication skills, with the ability to engage confidently with both technical and non-technical stakeholders
• A strong sense of ownership, attention to detail, and commitment to high-quality customer outcomes.

What's in it for you?

"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.

At Fusion5, you'll have the autonomy to shape a practice, the backing of an established trans‑Tasman organisation, and the opportunity to work alongside people who genuinely care about outcomes - not just output. We're proud to be a diverse, inclusive and forward‑thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported and successful.

• Work with innovative customers across a broad range of industries
• Flexible work arrangements and a genuine focus on work-life balance
• Access ongoing learning, development, and career progression opportunities
• Enjoy a culture that values trust, teamwork, customer success, and continuous improvement.

Ready to take the next step in your consulting career?

If you're technically strong, customer-focused, and enjoy solving complex issues in a support environment, we'd love to hear from you.