Technical Operations Manager

CGR Services; Wellington; On-site; NZD 110,000 - 150,000; Full time

Job summary

The New Zealand Security Intelligence Service (NZSIS) seeks a Technical Operations Manager in Wellington to lead an operational team delivering cutting‑edge tradecraft and technology to support national security investigations.

You will work with the other Technical Operations Manager to uplift technical capability, drive a culture of innovation, and maintain strong relationships with domestic and international partners. This is not an operationally deployed role and is Wellington-based.

Qualifications

• 7+ years experience leading and developing teams in an operational environment.
• Experience driving a culture of innovation to deliver technical operations.
• Excellent problem solving and decision-making skills under ambiguous situations.
• Strong collaboration and the ability to build and maintain positive work relationships.
• Expert experience in setting technical and operational standards and tactics.

Responsibilities

• Lead an operational team delivering cutting-edge tradecraft and technology.
• Drive culture across Technical Operations Teams and uplift capability.
• Maintain relationships with domestic and international partners.
• Collaborate with leadership to deliver outstanding operational outcomes.

Skills

Operational leadership

Innovative culture

Problem solving under ambiguity

Collaborative relationships

Technical standards

Job description

Technical Operations Manager New Zealand Government•Wellington, Wellington - Wairarapa, NZ

Join our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people.

Why join the NZSIS? The New Zealand Security Intelligence Service (NZSIS) is the nation’s domestic security intelligence agency. Our mission is to protect New Zealand and its people from emerging threats through the collection, analysis and reporting of high-value intelligence.

Mō te tūranga mahi – About the role

As one of two Technical Operations Managers you will lead an operational team that is responsible for applying cutting‑edge tradecraft and technology to support national‑security investigations that directly impact the safety of all New Zealanders. You'll play a critical role in working with the other Technical Operations Manager to drive the culture across the Technical Operations Teams, uplift technical and digital capability, and maintain operational relationships with both domestic and international partners.

This role is also a member of the Operations Delivery Leadership team, and will be working closely with other operational leaders to deliver excellent operational outcomes and uplift our overall capability. Working closely with these leaders in a collaborative and productive manner will be critical. Please note this is not an operationally deployed role and this position is Wellington based.

Ko wai koe – About you

We are looking for a confident manager with proven leadership experience and commitment to the team's ongoing wellbeing and development. Ideally you will have experience in leading an operational team. You will need:

• 7+ years experience leading and developing teams in an operational environment
• Experience in driving a culture of innovation to deliver successful technical operations, improving overall efficiency and effectiveness.
• Excellent problem solving and decision-making skills under ambiguous situations
• Strong approach to collaboration and the ability to build and maintain positive and productive work relationships
• Expert experience in setting technical and operational standards, tactics and tradecraft.
• Ideally experience in championing and implementing change with team culture in an ever-changing environment

We encourage applications from people of all genders, cultural backgrounds, ages, abilities and life experiences. NZSIS recognises that diverse perspectives strengthen our ability to protect the nation. If you do not meet every single attribute but have transferable skills, a positive mindset and a commitment to our mission, you are still encouraged to apply.

Why work for us

Alongside getting to work with other talented people, we also offer a range of comprehensive benefits which include:

• Medical Insurance and Vision Care packages
• Enhanced employer contributions to your Kiwisaver
• Generous Leave benefits, including additional paid days off and enhanced sick and parental leave
• Childcare allowance for your preschoolers
• Opportunities for personal and professional growth and career pathways across the intelligence community

Before you apply

Working within our unique environment means we have to ensure you're eligible for employment. You must:

• Have been a New Zealand Citizen for at least 10 years OR Hold a current NZ Residency Class Visa and ideally have been a citizen of the UK, USA, Canada or Australia for at least 10 years
• Be eligible to obtain a Top Secret Special (TSS) security clearance
• Ordinarily, this means you'll have a 15 year checkable background in countries NZSIS Vetting can make meaningful and reliable checks. Still unsure? Use this online tool to self-check your eligibility for a TSS security clearance: http://www.protectivesecurity.govt.nz/eligibility-tool

The NZIC treats all applications for employment in the strictest confidence and we expect that you maintain a similar level of confidentiality during the recruitment process and throughout your career. We'll provide you with information and tips throughout the recruitment process, but in the meantime check out some of our Security FAQs here The security clearance process | Beyond Ordinary Careers You can also learn more about our work and understand our areas of focus by reading New Zealand's Security Threat Environment | New Zealand Security Intelligence Service